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Understanding Selective Licensing
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£30.00
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Protecting Landlord's Income
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£30.00
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Protect your reputation
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Identifying and Acting on Criminal Activity in the PRS
You risk being complicit by ignoring or turning a blind eye to criminal activity happening in your properties or business. Are you confident you can identify wrong doing and have procedures to avoid or act if found?
Failures can lead to a long list of issues; surrounding safety, welfare, increased premiums or void insurance policies, compliance failures, loss of reputation, legal liability and community impact.
Our webinar will widen your horizon to this ever expanding and evolving problem that is burdening the private rented sector. |
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£30.00
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Managing the exterior of the dwelling
Save you Landlord's money.
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Show the value of your service to the landlord and why having you as the agent can save the landlord money.
Proactive property management can save your landlords thousands of pounds.
Property management is not all about the inside of the property. Deterioration of the outside of the building and the condition of the garden may be gradual but many of the problems found inside the property stem from issues outside.
Damp could be the roof or failed pointing; the pest infestation from the broken airbrick or large compost heap. We rush down the path to get inside out of the weather with our heads down and barely give the exterior and gardens a glance.
What might we have missed?
What legislation need we be aware of and what are the potential penalties?
Come on this webinar to find out. |
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£30.00
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End of Tenancy Management
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Are you in an endless loop of misfortune with your end of tenancies?
When it goes wrong, risks include costly repairs, deposit disputes, legal issues, prolonged vacancies? How do you reverse this cycle?
This webinar will explain how to approach end of tenancy management with a structured, holistic process can turn this anguish round. Proper handling protects your landlords' investments, maintains tenant satisfaction, fosters long-term relationships and enhanced reputation. Efficient procedures mitigate the risks, properties are returned in better condition, disputes and costs are minimized, ensuring legal compliance and a smooth transition between tenancies. |
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£30.00
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Understanding Landlord Fees (Wales)
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Is your fee schedule compliant with the law? Do you display your fees everywhere you are legally obliged to? The Renting Homes (Wales) Act 2016 made it easier for contract-holders to leave and join an occupation contract after the fixed term. Landlords may also be less inclined to suggest a renewal due to notice service limitations. This may mean that renewals of occupation contracts may be less necessary and consequently less frequent. For many letting agents, renewal fees are a significant proportion of income and mitigating the loss of reduced renewal fee income may not be easy. Knowing that our fee schedules, and how we publicise them, are complete and compliant with consumer protection legislation, will ensure we are able to charge landlord fees without facing penalties. On what basis are we permitted to charge fees, how do we do it correctly, how can they be changed (there is law limiting changes) and is there any scope to replace fewer renewal fees? This webinar will address these issues. Getting paid is important so this is one not to be missed. |
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£30.00
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Understanding Landlord Fees (England)
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Is your fee schedule compliant with the law? Do you display you fees everywhere you are legally obliged to? With reforms of the private rental sector set to be revived it is possible that, for most tenancies, fixed terms will no longer be permitted. This would make renewals of existing tenancies largely obsolete. For many letting agents renewal fees are a significant proportion of income and replacing them will not be easy. This is not yet certain but knowing that our fee schedules, and how we publicise them, are complete and compliant with consumer protection legislation, will ensure we are able to charge landlord fees without facing penalties. On what basis are we permitted to charge fees, how do we do it correctly, how can they be changed(there is law limiting changes) and is there any scope to replace renewal fees if they disappear? This webinar will address these issues. Getting paid is important so this is one not to be missed. |
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£30.00
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Understanding Tenancy Notices
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Renters Reform legislation did not complete the Parliamentary process before Parliament was prorogued for the General Election. What will come next will only be determined by the result of the election.
We may be agreeing assured shorthold tenancies for much longer than we thought only a few weeks ago. We are therefore going to be issuing relevant notices for longer.
Some notices we choose to serve but are you are aware of the notices that must be served and the penalties for not serving them?
This webinar will not only answer these but will look at some lesser used notices that we may need to know more about if ASTs were to be removed.
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£30.00
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EPCs and MEES
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EPCs should be relatively familiar to landlords and agents but what do they mean?
How do they link to the minimum energy efficiency standards? Do you know the changes to the RDSAP assessment that came into force in April 2024?
What do we know about the impending switch to the Home Energy Model predicated for 2025 in England and its change from efficiency to carbon impact.
If a judge suggests possession cannot be granted due to the current EPC having expired, would you know how to explain why this is not a problem?
This webinar will give an understanding of the current position regarding EPCs and MEES, landlord and agent responsibilities and how landlords may need to consider alternative improvements with energy performance of buildings assessments soon to change emphasis. With the large emphasis on a green future, understanding these rules is increasingly important. |
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£30.00
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Crisis Management and Disaster Recovery
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Can you foresee your next crisis? You can’t! You don’t know what, when or how often the next crisis will happen. Get it wrong and one of these will cause you to lose money, clients, reputation, your business or even be prosecuted. Crises are varied and happen more frequently than we realise. Whilst you don’t have a crystal ball our webinar, ‘Crisis Management and Disaster Recovery’ will open your eyes to what could happen and how they could unravel! More importantly outlining the steps you can take to limit, mitigate and weather the storm, which could actually increase your revenue. Don’t make the mistake, everyone thinks it won’t happen to them! |
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£30.00
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Mind-set of the Super-Agent
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Complaints from tenants? Deposit disputes? Getting the blame from disgruntled landlords for things tenants may have done? Ever increasing expectations? Complex legislation to adhere to? Do you ever dread going to work?
Managing property can be a challenging job. It can regularly involve telling people things they don’t wish to hear. It can sometimes be a thank-less job. How many tenants have ever thanked you for claiming a deduction from their deposit or landlords for spending their rental income on keeping the property in repair?
But could we learn to view the challenges inherent in the role as an opportunity to grow and see them as motivating, rather than as stressful and demoralising? How can we learn how to handle the challenges of agency with greater ease and make the role more rewarding?
By approaching the challenges from both a top down (thinking/mindset based approach) and bottom up (physical and physiological approach), we can become more effective, less stressed and happier in our roles. Which will be good for you, your colleagues, the company and even the people you might come home to after work. Attend this two part webinar, Handling Stressful Situations and Mind-set of the Super-Agent and transform your working experience and performance |
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£30.00
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Handling stressful situations
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Complaints from tenants? Deposit disputes? Getting the blame from disgruntled landlords for things tenants may have done? Ever increasing expectations? Complex legislative to adhere to? Do you ever dread going to work?
Managing property can be a challenging job. It can regularly involve telling people things they don’t wish to hear. It can sometimes be a thank-less job. How many tenants have ever thanked you for claiming a deduction from their deposit or landlords for spending their rental income on keeping the property in repair?
But could we learn to view the challenges inherent in the role as an opportunity to grow and see them as motivating, rather than as stressful and demoralising? How can we learn how to handle the challenges of agency with greater ease and make the role more rewarding?
By approaching the challenges from both a top down (thinking/mindset based approach) and bottom up (physical and physiological approach), we can become more effective, less stressed and happier in our roles. Which will be good for you, your colleagues, the company and even the people you might come home to after work. Attend this two part webinar, Handling Stressful Situations and Mind-set of the Super-Agent and transform your working experience and performance |
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£30.00
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Dealing with Tenants in Prison
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There is no reply from the tenant and when you visit the property, no one is home.
Can you assume the property is abandoned or could it be that your tenant has been sent to prison? If the landlord decides to simply take possession of the property they could be imprisoned too. The tenancy does not simply end.
This webinar will help with understanding the tenant’s rights, what steps the landlord can take to secure possession and what happens until possession is granted or the tenant returns.
Make sure you stay the right side of the law in handling this tricky situation.
What rights do both the landlord and the tenant have in this situation and what are your responsibilities for the tenant belongings left in the property? |
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£30.00
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Asbestos Outlining Responsibilities
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Instructing contractors to carry out repairs on properties constructed before the year 2000 without a risk assessment and checking their suitability, you and your landlords are at risk of receiving an UNLIMITED FINE and/or IMPRISONMENT. Along with exposing untrained contractors, or ‘others’ (tenants, landlords, cleaners, staff etc.) to the risk of an avoidable severe life limiting illness or early death, you will probably have breached ‘The Health and Safety at Work Act 1974’
BY
(a) Not ensuring those in your employ are safe at work
(b) Not ensuring those not in your employ are safe
Your responsibilities are to everyone.
And
‘The Management of Health and Safety at Work Regulations 1999’
Risk assessment
3.—(1)Every employer shall make a suitable and sufficient assessment’
Disturbing cancer-causing asbestos in older buildings is real. You must ensure you do not create any unacceptable risk to contractors, tenants or staff. This webinar will help you understand the problem and how to prepare and safeguard yourself from prosecution. |
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£30.00
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Pest Problems
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Don’t let a pest problem come back and bite you.
From squirrels to bed bugs, pest problems can arise at any time and ruin the relationship with the tenant. Understand what can lead to pest problems and how to investigate and respond to the discovery or report of pests ingress to avoid local authority intervention. Do you know what the Prevention of Damage by Pests Act requires?
What steps can we take now to help tenants to avoid most, but not all, types of infestation? If the tenant leaves because of the pests, there will be a cost to the landlord, manage it right and save the landlord this cost.
When an infestation occurs, the landlord is probably going to ask, who is going to pay? Be prepared before that conversation so you are clear when it’s likely to be the landlord. |
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£30.00
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Council Tax Disaggregation
Council tax liability has changed!
What you need to know about council tax disaggregation and who is actually liable to pay!
In this webinar we will explain why disaggregation, the separating of one large HMO council tax bill into lots of smaller ones, came about and for many properties this will now be reversed by the recent amendments in December 2023 to the Local Government Finance Act 1992.
You may have read that the owner is now liable for council tax in all HMOs. We will explain why this is wrong. As the law changed last December, we will also consider what needs to be done to unravel the part year payments.
We will provide an explanation of all the changes, which we have already seen being misunderstood by professional bodies and local authorities as to who will be liable to pay the council tax bill, landlord or tenants? Don’t be hood winked, you could save your landlord thousands of pounds.
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£30.00
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Important New Gas Safety Ruling
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Understand when a gas safety record may be required more frequently than annually.
A recent decision now challenges when a gas safety record should be completed along with the consequential actions and the implications for landlords, agents and engineers. This decision is only County Court, but completely changes the understanding of when you have to give a gas safety record.
From time to time the decisions made in court make us revisit our understanding of the intentions of those writing legislation. Another case, affected by this recent judgement, is the case of Trecarrell House Limited v Patricia Rouncefield in the Court of Appeal around a failure to give a valid gas safety record before occupation.
This webinar will consider both cases, how the decisions may intertwine and how as agents we can navigate the safest route to avoid section 21 problems and other penalties. |
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£30.00
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Material Information For Estate Agents
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Spend more time selling not dealing with Trading Standards
Don't risk facing hefty fines or potential imprisonment! MORE essential 'material information' guidance for estate agents has been released and you will have to incorporate more material information into your property listings to avoid complaints.
Come and learn the extra detail in Part A material information and what had not been foreseen under Parts B and C
Get processes and practices in place now to ensure the portals won’t have to block your estate agency listings in the future. Where will you get the relevant information? What extra information will the vendor need to provide? How will you integrate crucial details regarding utilities, building safety, and local environment factors into your property listings? What are the consequences of getting it wrong? Our comprehensive session will equip you with the tools to understand when information is or is likely to be or can potentially may be material information.
Gain valuable insights into structuring your advertising correctly to ensure compliance.
Applies to England and Wales |
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£30.00
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New Right To Rent Rules
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Attention letting agents: Ensure compliance with the upcoming changes to Right to Rent regulations in England, effective from 22 January 2024. Failure to adhere to these amendments, could result in substantial penalties – up to £10,000 for each illegal occupier in a first offence.
Understanding the intricacies of the revised Right to Rent procedures is crucial. Are you confident in your ability to navigate the updated checking processes and properly document your statutory excuse? Our upcoming webinar is designed to provide clarity on what, when, and how to successfully fulfil these requirements, offering valuable insights into a complex task.
This webinar marks the sixth iteration of Right to Rent since its nationwide commencement in 2016. Don't miss this opportunity to gain a comprehensive understanding and re-map your knowledge in this potentially challenging landscape. Register now to secure your spot and ensure you are well-prepared for the changes ahead. Don't risk legal repercussions – be informed and compliant.
Applies to England only |
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£30.00
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Material Information, Parts B And C
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The countdown has begun for the arrival of part B and C of the new material information guidance. Don't risk facing hefty fines or potential imprisonment! MORE essential 'material information' guidance has been released and you will have to incorporate it into your property listings.
Stay ahead of the curve with our exclusive webinar designed to guide you through the requirements. How will you integrate crucial details regarding utilities, building safety, and local environment factors into your property listings? Our comprehensive session will equip you with the tools to streamline your advertising across various platforms, including newspapers, magazines, websites, portals, and social media.
Gain valuable insights into structuring your advertising effectively and ensure compliance.
Register now to secure your spot and stay ahead in the changing landscape of property marketing requirements. Applies to England and Wales |
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£30.00
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Pre-Tenancy Documentation
With an increasing amount of legislation there is a corresponding increase in the amount of documentation that we need to request, gather, collate, prepare, provide and then keep. Not doing some of these things may mean the law has been broken leading to penalties, fines, a criminal conviction and potentially a banning order; not at all palatable. Come and learn about this increasingly complex and time consuming part of a letting agent’s already busy role.
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£30.00
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Market Appraisals
Struggling to maximise those elusive new rental listings? We will walk you through the process, step by step, so you have the confidence to perfect your market appraisals and win the business you deserve!
This webinar will help you understand the various stages; how to plan, gathering of information, interacting with potential new clients, assessing and delivering relevant compliance information, closing the deal, retention of new customers, personal safety. Along with understanding the different types of tenancy options to suit your new client’s requirements
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£30.00
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Referencing Procedure
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In this challenging climate are you doing everything you canto maintain your property base? From the very start you need to get things right to keep your landlords happy! This begins with your choice of tenant, the ‘dodgy’ ones keep finding new ways to bypass your defences to secure their next abode.
Once a poorly chosen tenant is in a property, it can be very difficult to get them out, taking many months and can cost thousands of pounds to get possession. Therefore, the most important thing an agent can do is to stop such people from getting into the property in the first place and this is where the referencing process becomes vitally important.
Are you doing this correctly? Do you do your own applicant references or use external providers? Getting the right information to properly decide whether or not to go ahead with potential tenants. Will you need a guarantor or advance rent?
This webinar will take you through what you can or can’t do and what information to seek and how to verify it. You will understand what is involved for credit checks and how they help to avoid fraud and strike the right balance between quality over speed. Come on this webinar and reduce your problems of getting caught out.” |
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£30.00
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Understanding Property Ownership
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Understanding the different ways in which a property may be held is essential for any estate or letting agent. Come on this webinar to gain vital insights into the legal framework of property ownership and how recent and planned changes are changing the market. Alongside this you’ll learn about basic leasehold reform law as well as the responsibilities of property owners including ground rents, service charges and management fees. This will benefit anyone working in sales or lettings, whether they are a seasoned veteran or a new starter. |
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£30.00
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Understanding Prescribed Requirements
Do you know the two sets of prescribed information you have to give a tenant?
Could you explain the difference between the prescribed information and prescribed legal requirements?
Do you understand the importance of the word “legal” in the prescribed legal requirements?
Getting any of this wrong could cost thousands of pounds and prevent possession of the property. Don’t get caught out, come on this webinar and make sure you don’t get penalised for breaches.
A recent court decision concerning the tenancy prescribed information gives us some direction on a longstanding grey area.
This webinar will help you avoid these pitfalls.
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£30.00
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Harassment And Unlawful Eviction
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You don’t want to get a criminal conviction for harassment or unlawful eviction.
Are you trying to manage a difficult tenant, want access for repairs or property visits, chasing rent arrears, need possession, your landlord is getting impatient?
If you or your landlord go about trying to resolve these issues the wrong way, it will get you into hot water and, under The Protection from Eviction Act 1977, potentially a criminal record.
This webinar will take you through the facts on how to avoid harassment or unlawful eviction accusations, what you can and can’t do, to keep you the right side of the law. |
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£30.00
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Fire Safety Phase 3
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Following the Grenfell tragedy, further fire safety provisions come into force this autumn. Are you prepared?
This webinar will take you through these additional regulations, helping you identify which of your properties require your attention. Find out your new responsibilities as an agent with tenants in flats to gather and issue required information. It encompasses new provisions within the Building Safety Act 2022, adding new sections 47A and 49A into the Landlord and Tenant Act 1987, with extra rules for larger blocks of flats. Get this wrong and you may not be able to collect any rent. Will the new section 47A of the Landlord and Tenant Act 1987 require the actual address of the landlord to be included with all demands for rent?
Do you know how to Identify who is or will be ‘The Responsible Person’ and follow the guidelines if you are involved with looking after shared areas? Be seen doing the right thing, ensuring residents in your tenanted flats receive comprehensive up to date fire safety information for their building, and you are not fined for non-compliance or have to compensate your clients for failing to act. |
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£30.00
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Importance Of Property Visits
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Why inadequate property visits might cost you £15,000 or more?
When an agency gets busy, the first thing to get skipped can be the property visits. This can have tragic and expensive consequences. Come and make sure you are not at risk from poor or missing visits. We will look at the purposes of property visits and how to “sell” them to the tenant? Why are they important to the tenant, the landlord and the agent? How should they be carried out and how frequently? This webinar will address all these questions as well as well as how to proceed when the tenant is either not responding, or denying access when you want to carry out a visit. Whilst there may be no legal requirement to carry out a property visit, could a failure to identify any damage or dilapidation lead to a legislative breach or civil liability? We’ll consider legislation and relevant court cases and the importance of recording your findings. |
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£30.00
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Damp And Mould - The Legal Implications
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Have you stopped to consider if any of your tenants are suffering from damp and mould, do you have proper management procedures in place to help prevent the issue escalating into a serious health concern? Are you aware of the legal responsibilities along with the financial and legal consequences if you or your agency get things wrong? We will guide you through the consequences that can unfold if a tenant’s damp and mould issue is not dealt with appropriately. We will focus on the ramifications if not properly dealt with, this will help you shape your actions when a damp and mould problem presents itself and hopefully avoid being on the receiving end of an improvement notice or a court summons. |
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£30.00
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Subject Access Requests
| Do you have a clear process for handling such requests? Do you know how long you have to respond? Do you know what information you have to provide? This webinar will take you through the GDPR regulations covering Subject Access Requests, how to prepare in advance and responding in a compliant manner. To receive such a request from either a landlord or tenant can be frustrating, time consuming, costly and potentially embarrassing if such information is unprofessional. Come and get prepared to avoid embarrassing yourself and breaking the law. |
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£30.00
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£30.00
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Law Of Contract And Negligence
Breaches of contract, allegations of negligence and lack of duty of care are difficult for any agent or landlord to manage. In this webinar we'll explore the legal principles, plus how to limit the risk of claims. We will look at the law involved as well as day to day practice in entering into and amending contracts. Non contractual relationships are open to common law claims - where is the biggest risk? What is an actionable claim for breach of duty of care and how to defend an allegation.
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£30.00
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Benefits Of Coaching
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Do you ever feel that a staff member could contribute more? Do you ever feel you could increase your value to the business if only someone could guide you? The ‘Benefits of Coaching’ webinar opens a door to why, and how to move to this next step of coaching and mentoring in a team. Introducing ways to understand yourself and your teams aims. These additional skills sets are learning tools that can lead to empowering your people, improving individual and team performance. |
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£30.00
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Understanding Electrical Safety
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A failure to comply with electrical safety requirements could leave a landlord or their agents facing huge financial losses and other sanctions. Come and learn how to avoid massive local authority penalties; a potential banning order and having suffer no rent being paid and or repaying rent. Are you conversant with the requirements? These electrical requirements were extended to all new specified tenancies, in England, from June 2020 and the transition period for existing specified tenancies ended just over 2 years ago. In Wales the requirements changed for new occupation contracts from 1December 2022 and the transition period for converted and substitute occupation contracts ends on 30 November 2023. This webinar will settle an inaccuracy suggested by some electrical contractors. |
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£30.00
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Website Compliance
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Trading Standards teams are actively out checking agents websites. We have seen several different reports. As part of a series of Business and Compliance Risk Planning, we start by considering website compliance to get you ahead of any inspection. There are several pieces of legislation dictating what must appear on a letting agents' website. In addition to this the deposit schemes and redress schemes have requirements too. Those investigating website compliance do not even have to leave their desk to carry out the checks. We will consider what must appear on agents websites and the consequences of getting it wrong. |
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£30.00
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Understanding Gas Safety
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Understanding that there is a requirement to ensure that a gas safety record is given to the tenant, where one is required, is one of those fundamental pieces of learning that all landlords and property managers need to be aware of. There are specific rules in the 1998 regulations and amending regulations which came into force in 2018. Five years on these amending regulations are still misunderstood by both agents and Gas Safe registered engineers. It transpires that an urban myth appears to have grown up and proliferated about gas safety records. This webinar will reinforce the understanding of both bits of legislation, bust the urban myth and consider the impacts of a breach of the regulations in England and also in Wales where the penalties now differ. |
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£30.00
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Understanding Written Statements In Wales
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£30.00
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Managing Staff Appraisals
Have you asked yourself how often your staff should have appraisals? Are you going about them in the right way? How can you get more from them than just a box ticking exercise? Learn how to plan your staff appraisals in a constructive open-minded way. The benefit will be, your team feels valued, and empowered. You get to understand what motivates them and harness this to achieve your mutual goals. This is all part of a modern staff appraisal and we will help you start to get to grips with them.
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£30.00
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Deposit Replacement Schemes
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Do you offer, or are you considering whether to offer, a deposit replacement scheme? There are potential benefits to all, but there are potential risks. Trading Standards are believed to be interested in how the schemes are operated. This webinar will explore how the schemes work, the benefits and risks and why Trading Standards may have concerns. Come and choose whether to offer a scheme and the considerations you should make in making that decision. |
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£30.00
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Abandonment In England
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There is no law currently in force in England prescribing an abandonment process, so why are we talking about it? Abandonment happens.The first clues are generally that the rent is not paid and the tenant is no longer responsive to calls or emails. The ensuing visit reveals that there’s a pile of post behind the door and the property has been cleared out. How should the agent or landlord proceed and what are the consequences of making the incorrect decision? In this webinar we consider if there are any circumstances when a landlord may take possession without getting a possession order and the bailiff (hint we will tell you under which legislation you can make a claim without a court order). |
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£30.00
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Abandonment In Wales
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There is now a new process of abandonment in Wales. This was brought into force on 1 December 2022 under the Renting Homes (Wales) Act 2016. There are prescribed notices to serve and checks to be made but some certainty of possession for the landlord. But if the procedure is not followed then there are remedies available to the contract-holder. What happens if the contract-holder abandons the dwelling and leaves their belongings too? This webinar will consider the process around abandoned dwellings and belongings in Wales. |
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£30.00
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Property Fraud
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Property involves large sums of money and, where there’s money, there are scams. Property theft and other scams have become more sophisticated in recent years in the UK, thanks to digital growth, and this means landlords, agents, buyers and renters need to be on their guard. In this webinar we'll explore the most common types of property fraud including title theft, fake landlords, mortgage fraud and bogus tenants and tell you how you can spot the signs and protect your clients and your business. |
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£30.00
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Dealing With A Tenant’S Remaining Belongings
It is hugely frustrating, when the tenancy ends, to carry out the checkout inspection only to find that the tenant has leftbelongings behind. It’s tempting to get the house clearance company in and forget about it. Would this be the right thing to do? This webinar will explain why this would be the wrong course of action. Learn what the landlord or their agent can do to avoid a costly damages claim.
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£30.00
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Introduction To Accessibility And Inclusion In Lettings
This webinar is an introduction to accessibility and inclusion in lettings. The private rented sector moves at a fast pace, in ways that often exclude older and disabled renters. There are 1.8m households in the UK that contain at least one person with a disability. 700,000 of these are in the top half of income demographics. Guy Harris, director of Accessible PRS has a solutions-led and standardised approach for the industry, which will help landlords and agents cater for these important and often excluded (possibly overlooked) renters.
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£0.00
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Managing And Winning Move Out Disputes
| A move out dispute can be stressful for the ex tenants and the agent. A bad outcome can also lead to a claim from the landlord. In this webinar we'll highlight best practice around move - in, mid-term and move-out. We will also cover how to draft a move out report and basic principles in calculating damages and key tips to win an adjudication. |
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£30.00
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Inventory Preparation- Avoiding Dispute
| This one hour webinar is an introduction to best practice around creating an accurate Inventory and Schedule of Condition, to ensure hassle free move-outs. A comprehensive document requires time, effort and skill and must be unbiased. In this webinar we'll consider document content, descriptions and achieving accuracy. We'll also explore the different options and tools available to streamline the process. |
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£30.00
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Guarantee Issues In Residential Lettings
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This one hour webinar will cover recovery of rent and losses incurred following breaches of a tenancy agreement by a tenant is, of course, a priority for landlords. Landlords should, therefore, always consider obtaining security, particularly with student tenants. A useful tool is to obtain a guarantee, but there are important rules to be followed if the guarantee is to be enforceable and the landlord is to get their money. |
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£30.00
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Fire Safety - Blocks And Converted Buildings
| The Fire Safety Act 2021 came into force in May 2022 and now additional requirements will come into force in January 2023. These new regulations will apply to some of those same buildings affected by the Fire Safety Act 2021 that lettings agents may well have responsibility for. They are also believed to apply to a building let as rooms with communal parts. This webinar will help letting agents understand and comply with the requirements of both pieces of legislation in relation to both blocks and other buildings converted into separate flats or rooms. |
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£30.00
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£30.00
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Understanding Rent To Rent
Some letting agents base their business model entirely on the rent to rent model; some stick to the traditional lettings agent model and some operate both simultaneously. Rent to rent can offer agents a lucrative option but there are risks, as recent events have shown. This webinar will provide an understanding of the rent to rent model which is key to a letting agent’s decision to consider this option. Even if you don’t take part, it is helpful to understand the model in case you are approached to let a property on a rent to rent scheme.
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£30.00
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Energy Bills Support Scheme
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The Government scheme to support households with the Energy Bills Support Scheme is set to commence in October. Understanding how this scheme will work may seem to be a peripheral issue for letting agents but it will not be straightforward in all instances. This webinar will explain the scheme; the legislation around there sale of electricity and how landlords, and especially those who pay the utility bills, may be affected. |
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£30.00
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Fire Safety Act 2021 - Fully In Force
| You may think the Fire Safety Act 2021 does not affect you or your landlords, but you may be surprised that so many more properties are now covered. This new legislation increases the properties covered by the Regulatory Reform (Fire Safety) Order 2005 and increases what you have to do. This updated legislation has been produced as a result of failings with the Grenfelll Tower block. Crucially almost every agent will now mange properties that are covered by these increased requirements. Come and learn your new responsibilities to ensure you are not guilty of what can be a very serious criminal offence. |
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£30.00
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Smoke And Carbon Monoxide Regulations - New Regulations
Do you remember the fiasco when the last smoke and carbon monoxide alarm regulations were introduced? The regulations were only produced days before every property had to be compliant. This time the draft regulations have already been laid before Parliament. They don’t come into force until 1 October 2022 so this time there is no excuse for non-compliance or late compliance. This webinar will explain what is now covered, what is excluded and to which tenancies these new regulations apply.
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£30.00
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Renters Reform
| Are you already getting calls from your existing landlords expressing concerns about the Government proposals in the Renters Reform white paper? Are landlords simply looking at the headlines and saying it’s time to give up and sell? During this webinar we will provide you with some analysis of the various proposals and what the impacts, if any, may be, with the aim of you being able to reassure your landlords that the rental model is not broken. |
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£30.00
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Hoarding
The NHS identify hoarding as a disorder which can lead to mental health problems which could potentially be viewed as a disability. Hoarding can not only be a problem for the tenant but can also cause difficulties and challenges for agents, both in terms of the property management and in dealing with the tenant. This webinar will help you understand the safety issues and what steps you may take when you discover that a tenant is a hoarder.
Applies to England and Wales.
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£30.00
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Small Block Management
When a letting agent is approached by a landlord to rent out all the flats in the block who is going to manage the building and communal areas? If there is no agreement about who is doing what then potentially nobody is purposefully managing the building and common parts. When something goes wrong it may be the agent who is held liable. This webinar will help you understand the incumbent liabilities and risks.
Applies to England and Wales.
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£30.00
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Uk Gdpr
Since leaving the EU Britain is no longer under the EU GDPR regulations. This webinar will examine the requirements of UK GDPR and cases that can help us learn from others getting is wrong. Many agents have still not completed their data audit and do not have adequate privacy notices. Don’t wait till there is a complaint about something, come and learn how to get it right now.
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£30.00
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Signing Under The Companies Act, The Judgement
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A High Court case just before has shed further light on the issue of limited companies signing documents. Obviously signing notices and deposit prescribed information in the right format is important to get right.
Join us for this highly informative webinar explaining the requirement of the Companies Act, when you do and don’t have to sign in accordance with the Companies Act provisions and pitfall to be wary off.
This may not be in the mainstream thinking of many lettings agents but you cannot afford to even sign one set of deposit prescribed information wrongly. |
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£30.00
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Understanding Property Rights
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£30.00
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The Equalities Act 2010
The Equalities Act 2010 affects all letting agents. From employment to letting a property this legislation covers it all, and in some surprising ways. Come on this comprehensive webinar for agents explaining the legal position and the practical consequences. This can be a very emotive subject and it is important you keep the right side of the law. See practical examples of where things went wrong and what could be done differently to avoid the problems.
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£30.00
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Handling Difficult Conversations
Applies to both England and Wales
Working as agents, playing "piggy in the middle between two parties with often conflicting interest" difficult conversation are part of the job description. Many people avoid them for lack of confidence in the best way to handle them. Come on this one hour introduction and see how simple techniques could help you handle these situations better and create happier outcomes for those involved. The learning on this course can also be used for those tricky conversations that are needed at home or otherwise out of the office. Empower yourself to preform better.
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£30.00
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Lone Working
Applies to both England and Wales
Lone working is a common situation for estate and letting agents. Sadly very occasionally things can go very wrong, like the Suzy Lamplugh case. Lone working has become an even bigger issue during times of working from home. The Health and Safety Executive say employers should provide training, supervision and monitoring of lone workers. In this one hour event we look at the responsibilities for lone worker and practical steps that could literally save a life. It is for every member of an agency team to look out for each other. Come and learn what you can do to help.
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£30.00
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Fitness For Human Habitation
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Applies to both England and Wales
Some damp in part of a property may not be sufficient to render the whole property uninhabitable. The local authority might have inspected and served an improvement notice requiring the landlord to get the work done. Under the Homes (Fitness for Human Habitation) Act 2018 the tenant no longer needs to wait to get the overstretched local authority involved, they can take action themselves. Find out on this webinar what the tenant can do and what they might reasonably expect the court to require of the landlord? |
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£30.00
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Changing Sharers
Changing sharers is a tricky and complex situation. A recent court decision has reinforced the concerns that we have often expressed on the point. If you ever have any changes to the people making up the tenant, then this webinar is a must to make sure you correctly understand what the court have decided and how to avoid problems. We will cover both the legal side and some practical considerations too. In the court case we will look at, it cost the landlord £3,615 plus legal costs. Come and find why they were lucky to have got away with so little!
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£30.00
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Setting Up A Tenancy
Ensure that you are protecting your landlord by understanding how to complete a tenancy agreement. This informative webinar will be covering issues such as Section 48, break clauses, specially negotiated clauses and how to complete large rent in advance payments.
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£30.00
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Money Laundering - For Business Owners And Managers
The law requires all estate agency staff to have money laundering training. The 5th Money Laundering Directive also brought some letting agents within the regulated sector, requiring the business to register. All businesses are required by law to make sure there business is not being used to launder money. This webinar is designed to help you comply with your responsibilities and avoid substantial penalties.
This module presumes listeners will have already studied modules one and two, and covers further information and considerations that the nominated officer (if you don't know who that is, you need to listen to the webinars!), senior staff in a business and the owners will need in respect of risk assessing their business. Responsibility lies with those in charge and penalties can be against the individual and the business.
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£30.00
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Money Laundering - Team Responsibilities And Core Issues
The law requires all estate agency staff to have money laundering training. The 5th Money Laundering Directive also brought some letting agents within the regulated sector, requiring the business to register. All businesses are required by law to make sure there business is not being used to launder money. This webinar is designed to help you comply with your responsibilities and avoid substantial penalties.
This second module is designed to be listened to by staff working in a regulated letting agent or estate agency and covers the specific requirements for them. It is presumed that those listening to the second module will have already listened to the first module as the content builds on the first module.
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£30.00
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Money Laundering - An Introduction To Anti-Money Laundering
The law requires all estate agency staff to have money laundering training. The 5th Money Laundering Directive also brought some letting agents within the regulated sector, requiring the business to register. All businesses are required by law to make sure there business is not being used to launder money. This webinar is designed to help you comply with your responsibilities and avoid substantial penalties.
This first module should be listened to by all office staff and covers the basic principles of money laundering and awareness that all staff in any business should have as part of you anti-money laundering process.
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£30.00
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Holding Deposits
Do you want to be part of a famous (and probably expensive) court case? The Tenant Fees Act 2019 brought in legal limits on holding deposits and strict rules around the use, return and retention of a prospective tenant’s holding deposit. We are now starting to see cases around holding deposits coming before the First-tier Tribunal. In addition to looking at these cases and identifying common themes we will review the fundamental requirements in relation to holding deposits, keeping you out of court and in business. Breaching the Tenant Fees Act 2019 can lead to a first offence penalty of up to £5,000. This webinar will talk about the rules in respect of England only.
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£30.00
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Rent Repayment Orders Update
We have seen the First Tier Tribunal awarding rent repayment orders (RRO) in ever increasing numbers which often sees the tenant awarded many thousands of pounds. The Rakusen v Jepsen case recently came to its conclusions in the Court of Appeal July 2021. Come and learn the reason when and why the tenant may seek an RRO, what they may be entitled to, who may be required to pay and the common themes highlighted by these recent judgements.
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£30.00
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Fire Safety Risk Assessment
Looking at the changes to fire safety brought in by the Fire Safety Act 2021 and how they may impact on letting agents.
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£30.00
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Maximising Benefit From Market Appraisals (Estate Agency)
A recording of webinar on Maximising benefit from market appraisals (estate agency)
Preparing for an appraisal
Questions to ask and why you ask them
First Impressions
What to consider when assessing a property
Ascertaining the clients needs
Presenting your company
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£30.00
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Don'T Get Caught Out, Follow The Rules (Estate Agency)
A recording of our webinar Don't get caught out, follow the rules (estate agency)
Understanding your Terms of Business
What you need to have in your terms of business
Understanding the Codes of Practice set out by Redress Schemes
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£30.00
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Listing And The Law (Estate Agency)
A recording of webinar on Listing and the Law (estate agency)
Information you need before you start marketing
Consumer Rights
EPC’s
Marketing properties with tenants in situ
What needs to be included in your sales particulars
Transparency of your fees
For Sale Boards
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£30.00
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Tax And The Non-Resident Landlord Scheme
Why could the residency status of the landlord need to be disclosed to a prospective tenant?
This webinar will explain why recent events may mean that previously UK resident landlords have, either deliberately or inadvertently. become non-resident landlords. Understand what impact might this have on landlords, letting agents and even tenants and what are the penalties for getting it wrong?
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£30.00
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Increasing Rent By Section 13 Notice
Some agents always serve a section 13 notice to increase the rent. Is this necessary and when might you not need to serve a section 13 notice? Gain an understanding of the different ways of increasing rents for an AST, from clauses contained within the tenancy, to the use of a section 13 notices. Attending this webinar will explain how to increase rents with confidence and at the same time, increase your commission.
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£30.00
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Understanding Hhsrs
HHSRS is a complex and confusing nightmare of figures and numbers. The basis of it is any hazards in a property. This webinar will consider what makes something a hazard and review common hazards in a residential property.
Spotting hazards and rectifying them early can avoid the need for local authority intervention and keep costs and hassle to a minimum.
This webinar will give detailed information on the 29 Hazards outlined within HHSRS and how each hazard is assessed. Try and minimize the potential of a fine unlike a landlord in London who attracted a fine of £3,400 and a landlord in Leeds a similar amount due to non compliance! Be informed of how to be aware of such hazards and to prevent them becoming an issue by booking on this webinar now.
The fitness for human habitation legislation now allows tenants in England to sue their landlords because of a hazard so understanding this scheme is more important than ever. |
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£30.00
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Deposit Protection
Deposit protection continues to cause problems for landlords and agents, as shown by the Ratcliffe and Patterson case and the Northwood and Fearn case, both last year. Tenants and no win no fee solicitors continue to catch out the unwary and be awarded thousands of pounds of your hard earned money. Don’t let it be you that is caught out, come on this webinar and get it right.
This webinar will cover the rules that must be complied with and share insights based on a number of different court cases, including the latest ones.
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£30.00
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Debt Breathing Space - Minimising Delays To Possession
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New legislation has been passed that can create a 60 day “pause” to any action you take in relation to tenants who are in arrears. This webinar will explain the new legislation, what you can and cannot do and what the guidance says. You can’t avoid the new legislation, but there are certainly things that you can do to minimise its impact.
We will explain the new rules and consider practical things that you can start to put in place now in order to be ready for the introduction of this legislation. Essential learning for all in accounts and property management.
Come and learn why, and when, you should recommend a tenant applies for such a breathing space. It may sound illogical, but the knowledge can be used to your advantage to save time and money. |
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£30.00
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Mees Consultation
How many of your properties will you still be able to left after 2025? The Government have launched a consultation on changing the rules on MEES. Currently properties have to be a minimum of band E but the proposal is that they will have to be band C by 2025. Come and learn about the proposals and the questions being asked.
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£30.00
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Webinar: Safety And Certificates
Since the 1990s there has been an increasing amount of safety legislation for letting agents to have to comply with including the recent Fire Safety Act 2021 as well as amended Smoke and Carbon Monoxide Alarm regulations coming into force in the Autumn. The webinar is an overview of those responsibilities to ensure you avoid a nasty fine or a tragic accident. Attend this webinar to make sure you are not caught out.
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£30.00
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Notice Service
Agents often serve notice in different situations. Notices at the start of the tenancy, notices during the tenancy or notices to end the tenancy. If any of them are not done right it can jeopardise the landlord’s position, leaving the agent liable. This webinar will ensure you have a sound system for reliably serving notices.
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£30.00
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Surrender And Abandonment
Surrender is probably one of the most common ways a property is returned to the landlord, though often the parties may not even understand why this powerful tool is applicable. This webinar explains the rules on surrender (like you can’t agree to surrender!) and makes sure you are up to speed with how to use this powerful tool correctly and to best advantage.
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£30.00
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Rent Increases
There is no law that says rents have to go up but if they do the agent needs to know the legal position on increasing the rent to ensure they give the landlord the best return for their investment. Different tenancies have different rules about rent increases and on this webinar we have a look at all the options.
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£30.00
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Houses In Multiple Occupation
This mini series looked at issued around Houses in Multiple Occupation.
This is a recording of three live webinars from our 2020 early Autumn mini series covering,
- The management of HMOs and
- Licensing of HMOs and Selective licensing.
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£60.00
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Accelerated Possession Proceedings
A Recording of our webinar on Accelerated Possession Proceedings.
Accelerated Possession is the mainstay of possessions currently in use in the private rented sector. Make sure you understand what it involves and how the system works so that you can provide advice to your landlords about the timings and potential problems. Many claims fail for things done months before the possession claim is even started and you don't want to be guilty of causing the failure.
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£30.00
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Tpo Code Of Practice
A recording of our webinar "TPO Code of Practice"
A new Code of Conduct has been issued by The Property Ombudsman and we consider changes to the code; what is considered as best practice and other notable requirements.
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£30.00
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Law Of Guarantee
A recording of our webinar on Law of Guarantee. Guarantees are like a tool in a toolbox. Invaluable to use to do the right job. Make sure you understand them and can use them with confidence. This webinar will examine legal and practical issues around using guarantors and provide practical advice about how to set them up, along with practical advice for during the tenancy.
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£30.00
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Consumer Rights Act And Transparency Requirements
A recording of a live webinar covering: A review of the Consumer Rights Act 2015; the amendments to the Act made by the Tenant Fees Act and the relevant transparency requirements
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£30.00
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Welsh Tenant Fee Ban
This is a recording of the Welsh tenant fee ban webinars: (Wales) What does the legislation say? and (Wales) What's not chargeable under the tenant fee ban.
highlighting the legislation coming into force from the 1st September, Landlord responsibilities,The agent's responsibility, Why 6 months rent up front could be a problem and more. What fees are and are not chargeable going forward Pet Treatments\Damage, Chimney Sweeping, Professional Cleaning to name but a few.
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£50.00
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What'S Not Chargeable Under The Tenant Fee Ban
This is a recording of "What's not chargeable under the tenant fee ban" that was delivered as a webinar on 12th of April 2019 for England only. The webinar highlights the legislation coming into force and explains what fees are and are not chargeable going forward. The slides freeze two thirds through although the audible content continues.
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£30.00
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Understanding Gdpr
This is a recording of the Understanding the General Data Protection Regulations that was delivered over three one hour webinars on the 20th and 26th April 2018. A single purchase will allow you to download and listen to all three webinars. The questions typed in during the live event and answered by typing an answer to the questioner, are also included. All files will be uploaded when they are available. As the files can be downloaded to your computer it enables all staff to listen to them for a very cost effective learning.
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£90.00
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Fire Safety Guidance
A 1-hour webinar which will cover best practice for letting agents on the topical question of fire safety. Guidance will be provided on smoke alarms, fire fighting equipment, how to complete a fire risk assessment and how to deal with houses in multiple occupation. A webinar which, given recent events, cannot be missed.
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£30.00
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Minimising Landlords Council Tax Liability
We will explain the importance of the Court of Appeal case, Leeds city Council v Broadley, which ruled that landlords are not responsible for paying council tax on a property when a tenant moves out PROVIDED they have the right tenancy agreement. TFP Tenancy Agreement subscribers will be pleased to know that since our agreement is a contractual periodic tenancy it fits the right category of agreement.
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£30.00
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Understanding The Tfp Tenancy Agreement
Download this free webinar to understand the best way to use the TFP Tenancy Agreement, the key benefits it offers and how it works to protect your agency.
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£0.00
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Hhsrs And The Effect On A Section 21 Notice
The introduction of the retaliatory eviction defence is likely to make complaints to local councils about disrepair issues more common. Download this webinar to understand the process of HHSRS from the initial complaint, through the workings of the inspection, to the service of the relevant notices, so you can keep your landlords fully informed. (Please note this webinar doesn't apply to tenancies in Wales.)
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£30.00
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Drawing Up A Tenancy Agreement
Do you fully understand how to protect both your landlord and your business when completing a tenancy agreement? If not, 'Drawing up a tenancy agreements' will give you the knowledge to create tenancies with confidence. This webinar covers issues such as; Section 48, break clauses, specially negotiated clauses and how to complete large rent in advance payments.
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£30.00
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Repairing Obligations
Disrepair situations and not completing them in a timely fashion has the potential to derail possession claims in some circumstances and can lead to a financial counterclaim. Listen to this webinar to gain a greater degree of knowledge of the statutory and common law obligations placed upon a landlord and understand how to avoid potential problems.
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£30.00
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Rent Smart Wales
Free webinar to help agents with properties in Wales understand the new Rent Smart Wales licensing scheme.
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£0.00
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Introducing Legionella
Exploding the myths around Legionella
And one of those myths is that you don’t have to do anything with a rented property! Come and learn how to sort the fact from the fiction. Whilst much of the focus regarding legionella is around commercial rather than residential property, indeed most cases we hear about occur in larger buildings with larger water storage and cooling systems, the requirement to risk assess though extends to all rented residential properties. In this webinar we will look at what legionella is, the statutory duties and how to comply with them.
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£30.00
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Hmo Licensing & Selective Licensing
Since its introduction in April 2006 HMO licensing has been complex and confusing. Different authorities have different schemes and different rules. This webinar will give valuable information on current HMO licensing procedure, what to expect from the council and how to ensure your property conforms. In addition to this, information will be provided on the ever more common Selective Licensing and how this could affect your property. With a property as simple as two friends, one with a baby, being an HMO, this could affect almost any landlord or agent.
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£30.00
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Consumer Cancellation
There are three key pieces of consumer legislation all agents need to be aware of and comply with. The legislation protects the tenant and carries severe penalties including potential prison sentences. Don’t get caught out by listening to this webinar.
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£30.00
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Contractors Engagement And Health & Safety
A webinar on the legal requirements of a letting agent when engaging the services of a contractor. This will include a due diligence requirement in terms of competence, sufficient insurance cover and the required risk assessment. An hour packed with guidance and legislation to help you avoid a repeat of a £75,000 fine to a letting agent.
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£30.00
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Legal Implications Of An Uninhabitable Rented Property
With the dire warnings of increased frequency of flooding, devastating storms and other impacts of climate change on the planet we consider the implication if a rented property is rendered uninhabitable. Is the landlord liable for re-housing the tenant and replacing their belongings? Under what circumstances might the tenancy be considered as frustrated? Should the tenant have been informed in advance if the property was liable to flood? Attend this webinar so that you are pre-advised if the worst happens.
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£30.00
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Law Of Property Act 1925
An advanced level webinar on one of the main pieces of legislation centering on housing law being the Law of Property Act 1925. The recording will cover Law of Property Act 1989, minors, joint tenants, conveyancing, interest in land and practicalities for landlord/agents.
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£30.00
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Law Of Agency - Understanding Your Responsibility
An informative webinar outlining the Agent/Landlord relationship. Learn about your responsibility to the landlord and what you should include within your agency agreement to protect yourself. Many agents inadvertently breach the agency relationship with potentially very serious consequences. Come and make sure you get it right.
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£30.00
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Death Of Landlord/Tenant
This important webinar will cover the responsibilities and liabilities on the death of a landlord and/or tenant to include, what happens with the tenancy, who serves notice, who is liable for repairs, what happens to possessions, what happens with joint landlord/tenants, is housing benefit still payable, agent duty of care and what happens when there is a death in the property.
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£30.00
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Anti Social Behaviour - Legal Remedy
This webinar will be hosted by a housing solicitor with over 20 years experience of dealing with claims through the legal process for both landlords and housing associations. You will be guided through the options available to the landlord and the potential time and cost implications.
He will share practical tips for agents to use anti social behaviour to secure faster possessions.
Definitely a webinar not to be missed! |
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£30.00
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Hmo Management Regs England And Wales
Protect yourself and your agency from penalising fines and criminal prosecution, Some letting regulations have no maximum penalty … hence the £99,000 fine awarded by Bexley Magistrates Court in November 2008 … and that was reduced from £110,000. Was this a mass murderer, no it was someone not complying with the Management of HMO Regulations. Can you really afford to miss out on this webinar? We call these the Cinderella regulations as they carry bigger fines and affect far more properties than licensing, and yet few are talking about them so they are unknown. Attend this webinar and don’t risk getting caught out. For this webinar we recommend you have attended or listened to the “What is an HMO?” webinar to ensure you have the correct basic understanding.
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£30.00
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Avoiding Deposit Disputes
This recording will try and help you prevent deposit disputes by examining the processes and procedures required to provide a tenant with substantial evidence of the damage they caused. It will covers areas such as a inventory, how to record the using digital photos, signatures required, the use of the correct words in descriptions, how to complete a check, pre check out, final check out and how to calculate the final damage fairly.
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£30.00
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Permissions & Consents
This recorded webinar will talk you through all the issues to consider and ensure you take a lawful instruction when taking on a new letting.
Avoid failure before you start. Getting consent from the right people for a letting is essential to setting up a valid tenancy and avoiding breaking the law (yes you could be committing a criminal offence by not doing this right).
What consents are needed.
Who should give consent.
Evidencing consent.
The problems that can occur if proper consent is not obtained.
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£20.00
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Contractual Tenancy
You will be taught about the situations which arise when a contractual tenancy is required and how this should be implemented. In addition, there will be teaching about inserting notices periods and what notice should be serve by the landlord and/or tenant to end the tenancy.
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£30.00
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Renewals
Many agents use renewals and this webinar considers the factors that can make or break this habit. It includes some unique suggestions to make them more effective and also challenges the future of renewals from both a legal and practical point of view.
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£30.00
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What Is An Hmo?
This webinar looks at the often confusing issue if a property is a House in Multiple Occupation (HMO) under the Housing Act 2004. You will learn the key points to look for and some simple rules of thumb to identify a situation that needs further investigation. Many landlords and agents struggle to grasp this tricky subject and this webinar will give you the opportunity to consider the details in the comfort of your own office or home.
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£30.00
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