TFP Support Pack + by Direct Debit

Support Pack includes: Access to the online PRS Handbook: A-Z of Lettings, Tenancy Agreement pack, Management Forms pack, Helpline Service, Letting Update Journal, Electrical Safety Documents & Property Matters.

TFP Support Pack by Direct Debit

TFP Support Pack by Invoice

TFP Support Pack
Includes: Tenancy Agreement pack, Management Forms pack, Helpline Service, Letting Update Journal and we even throw in the Electrical Safety Instructions & Property Matters as a bonus.

Webinar Vault

Payable by Direct Debit. Currently containing access to over 100 pre-recorded webinars plus entry to a minimum of 24 live monthly webinars (2 per month). This product will allow all members of staff access via their individual log ins and can be viewed in the office, at home or on the road. With a minimum of 100 hours’ worth of training available there is no need to worry about your CPD as this is two full weeks’ worth of training for all your staff. 

Webinar Vault Inv

Payable by Invoice.  Currently containing access to over 100 pre-recorded webinars plus entry to a minimum of 24 live monthly webinars (2 per month). This product will allow all members of staff access via their individual log ins and can be viewed in the office, at home or on the road. With a minimum of 100 hours’ worth of training available there is no need to worry about your CPD as this is two full weeks’ worth of training for all your staff. 

Management Forms by Direct Debit

Does your agency have a terms of business with an up-to-date cancellation policy? If not, our Management Forms pack can help. Order now to pay by Direct Debit.

Management Forms by Invoice

Protect your agency now with this essential management forms and standard letters pack. Order by invoice to pay by BACS, credit card or cheque.

Universal Written Statements Update Service by Invoice

Originally we did not think there was going to be a need for updating the universal written statement so we sold it as a single subscription. The need for updating a statement now has made us realise that there will be an ongoing need to update the statement each time the law changes, if nothing else. We are therefore proposing to offer an updating service as a separate product for those who want it.

Universal Written Statements Update Service by Direct Debit

Originally we did not think there was going to be a need for updating the universal written statement so we sold it as a single subscription. The need for updating a statement now has made us realise that there will be an ongoing need to update the statement each time the law changes, if nothing else. We are therefore proposing to offer an updating service as a separate product for those who want it.

Universal Written Statements Pack

Universal Written Statements for occupation contracts under the Renting Homes (Wales) Act 2016. It can be used with any tenancy or license that is converted and regardless of whether it's a managed or let-only property.
Designed to minimise the amount of work needed to produce written statements, it gives you a cost-effective way of producing written statements. You can even produce written statements for landlords who have their own contracts and charging them for the service. This could increase your revenue by more than the investment.

Tenancy Agreement by Direct Debit

The model AST and notices pack from Training for Professionals. Subscribe to the annual licence & you can download all the files from our website. You can then edit the agreement to tailor it to your business. The licence comes with free updates as required by legislative change and support from our document specialists. Order to pay by Direct Debit.

Tenancy Agreement by Invoice

Once you subscribe you can download all the files from our website. You can then edit the agreement to make it just how you like, it is totally flexible. It can be integrated with the majority of property management software providers systems. Order by invoice to pay by BACS, credit card or cheque. Includes the commonly used notices and different versions of the agreement for different deposit schemes, let only landlord use and non Housing Act tenancies.

Tenancy Agreement for Landlords with less than 10 Lettings by Direct Debit Only (£89)

For Landlords with less than 10 lettings and paying by Direct Debit we provide a model tenancy agreement and notices package which also includes all the common notices. You can download from our website once you subscribe. You can then edit the agreement to make it just how you like it (it is totally flexible) and then each time you require an agreement or a notice, you can run them off your computer. It can be used with any of the tenancy deposit schemes. There are no problems with running out of printed forms. Included in this package is an updating service. Some of the notices are prescribed by law. We monitor the latest versions and send any updates to the agreement or notices as and when necessary. The agreement is written in a modern easy to use style to avoid problems with Unfair Contract Regulations.

Helpline Enquiry Service for 1 year by Direct Debit

First line support to solve your property management dilemmas – our team will give you answers from their wealth of lettings and housing law experience. Order and pay by Direct Debit.

Helpline Enquiry Service for 1 year by Invoice

A one year subscription to our first line support service to solve your property management dilemmas. Our team will give you practical answers using their wealth of lettings and housing law experience. Order by invoice to be paid by credit card, BACs or cheque.

Helpline Enquiry Service for 4 weeks subscription by CC/BACS (£140)

Not used our Helpline before? Why not test us for a month and experience first hand the quality of our service.

Helpline Enquiry Service for 1 week subscription by CC/BACS (£70)

A one week subscription to our Helpline - perfect for holiday cover if the 'resident expert' is away from the office.

Helpline Enquiry Service for 1 day by CC/BACS (£36)

24 hours of access to the experts.

PRS Handbook by Direct Debit

The A – Z of Lettings

• Help available when you need it 24/7
• Always updated with the latest legislation
• No need to worry about the most recent version
• Dynamic training manual for all staff
• Budget-friendly at 50p per day
• Out of hours help
• Office, home, or on the road
• Knowledge at your fingertips

Property Matters Standard Quarterly Newsletter by Direct Debit

TFP's easy to use quarterly in-house newsletter for agents to send landlords. We email you a new version in Spring, Summer, Autumn & Winter which you may use however you like. You may give them to managed landlords to help them understand their legal obligations, or you can send them to your let only landlords to keep in touch with them. You can also provide them to your prospective landlords to give information about a subject and to show how you provide more assistance than others.

Property Matters Plus Quarterly by Direct Debit

TFP's quarterly in-house newsletter for agents to send landlords. For the PLUS version we also customise the layout with your company logo. You are then emailed a pdf which you may use however you wish. You may give them to managed landlords to help them understand their legal obligations, or send them to your let only landlords to keep in touch with them. You can also provide them to your prospective landlords to give information about a subject and to show how you provide more assistance than others.

Property Matters Standard Quarterly Newsletter by Invoice (£124)

Our quarterly in-house newsletter for agents to send landlords. We produce it in Spring, Summer, Autumn & Winter and then email you a pdf master which you may use as many times as you need. You could give them to managed landlords to help them understand their legal obligations, or you can send them to your let only landlords to keep in touch with them. You can also provide them to your prospective landlords to give information about a subject and to show how you provide more assistance than others.

Property Matters Plus Quarterly Newsletter by Invoice (£125)

TFP's quarterly in-house newsletter for agents to send landlords. For the PLUS version we also customise the layout with your company logo. You are then emailed a pdf version which you may use as many times as you need. You could give them to managed landlords to help them understand their legal obligations, or send them to your let only landlords to keep in touch with them. You can also provide them to your prospective landlords to give information about a subject and to show how you provide more assistance than others.

Letting Update Journal by TFP Direct Debit

The Letting Update Journal is a long standing trade journal beloved by decision makers in the property industry. Published in March, June, September and December it gives considered reflection on recent changes in the private rental sector. Order & pay by Direct Debit.

Letting Update Journal by Invoice

Published every March, June, September and December the Letting Update Journal is packed full of invaluable, impartial information and advice covering practical issues, industry trends and, most importantly, the legal framework as it relates to the private rental property sector. Order by invoice to pay by credit card, BACS or cheque.

Electrical Safety Instructions

Following the prosecution of Leyttons in Oxford for failing to provide instructions for a fridge, all agents should be aware of the need to provide some form of safety instructions for electrical appliances. We have written generic safety instructions for a range of appliances and these are available to download for you to produce with each letting.

Webinar: The Data (Use and Access) Act 2025

Are you ready for the biggest changes to UK data protection since GDPR?

The Data (Use and Access) Act 2025 introduces the first significant data protection reform since Brexit,. It aims to promote economic growth and reduce administrative burden for businesses.

DO NOT IGNORE it contains things you must do!

It also places at least five important new obligations for all UK letting agents to meet, along with enhanced compliance expectations. 

Join this practical webinar to understand what has changed, the risks of getting it wrong, and the simple steps you can take to protect your agency, reduce administrative burden, improve efficiency, and demonstrate compliance with confidence.

Hint, penalties for getting it wrong are up to £20 million!

Webinar: Death of a Landlord or Tenant

Would you know what to do?

The death of a landlord or tenant during a tenancy is rare.When it happens, letting agents are expected to respond quickly, confidently,and correctly. Whether it involves a sole or joint landlord or tenant, the legal and practical implications can be complex. Does the tenancy continue? Who has authority to act? Does notice need to be served? What happens to the rent? Getting these decisions wrong can create unnecessary risk for both your agency and your clients.

What you'll learn:

•Your responsibilities following the death of a sole landlord

•The practical steps to take following the death of a sole tenant

•How and when a tenancy can be ended

•The role of executors and administrators

•What to do when ownership of the property is transferred

Webinar: HHSRS The New 21 Hazards

Understanding the New Housing Health and Safety Rating System and What It Means for Letting Agents

Join our essential webinar on the Housing Health and Safety Rating System (England) (Amendment) Regulations 2026. Discover how the new 21-hazard framework, revised scoring system, baseline indicators and updated guidance affect letting agents, landlords and property managers. Learn practical compliance strategies, reduce enforcement risk, improve tenant safety and protect your business reputation. Ideal for agency leaders, property managers and compliance teams. Stay ahead of regulatory change and gain actionable insights.

Key Risks Covered

* New risk for category 1 hazards

* Increased enforcement scrutiny

* Tenant complaints and disrepair claims

* Published reputational damage

* Poor record-keeping and inspection failures

England only

Webinar: Getting Property Adverts Right

Do you understand the risks around advertising rental properties?

Join this essential webinar to understand how advertising rental properties in England has changed under the Renters’ Rights Act 2025, the Tenant Fees Act 2019 and the Digital Markets, Competition and Consumers Act 2024. Learn how to avoid unlawful advertising practices, misleading omissions, prohibited fee references and discriminatory wording in listings. The session will explain the latest compliance expectations, enforcement powers and practical steps to reduce risk. Non-compliance can result in significant financial penalties, enforcement action, reputational damage, tenant claims and, in serious or repeat cases, prosecution or banning order implications. 

Key reasons to attend:

* Understand what information must be included in rental property advertisements. 

* Avoid references to prohibited fees and other Tenant Fees Act breaches. 

* Learn how the Renters’ Rights Act affects advertising, tenant selection and discrimination risks. 

* Discover how the DMCC Act strengthens enforcement against misleading practices and omissions. 

Gain practical compliance tips to help avoid fines, investigations, compensation claims, reputational harm and other regulatory consequences.

England only

Webinar: Managing Damp and Mould Legally and Proactively

What Every Letting Agent in England Needs to Know NOW

The way damp and mould complaints are handled has fundamentally changed.

Following updated Government guidance, increased local authority enforcement activity, and the Renters’ Rights reforms, letting agents are now firmly on the front line of compliance risk.

Councils now have the power to move straight to formal enforcement action, risking Improvement Notices and substantial financial penalties being issued much earlier in the process — often without the informal warning stages many agents and landlords previously expected.

At the same time, the “tenant lifestyle” defence is rapidly disappearing as a stand alone response.

We will also cover how agents can better educate tenants without unlawfully shifting responsibility away from landlords.

Webinar: Holding Deposits and Agreements to Lease

Secure your best prospective tenant

It is vital to understand what impact legislation has on our processes throughout the tenancy journey. This webinar focuses on the earliest part of the journey, understanding how to secure commitment between the landlord and the tenant to start a tenancy at some point in the future under the legislation in both England and Wales that is compliant with the relevant Tenant Fees legislation. Learn how to avoid costly mistakes and how the correct use of an Agreement to Lease keeps you in control.

for England and Wales

Webinar: Increasing The Rent by Section 13 Notice

Understand the rules

Section 13 is effectively the only way to increase rents during an assured periodic tenancy. For this reason, it is essential that letting agents understand the timescales, the process and how to complete the all-important section 13 notice. Tenants are able to challenge the rent increase at the First-tier Tribunal. How can we reduce that risk and why will this be a benefit to the landlord and you as the letting agent? The section 13 notice is a prescribed form. Understand what this means and understand how to complete the notice correctly.

Webinar: Discrimination and Pets

One wrong decision could cost you thousands…”

Fines of up to £7,000 in England - and unlimited penalties in Wales - are now areal risk for discriminatory practices.

This essential webinar covers:

• “No DSS” and indirect discrimination pitfalls
• Legal obligations around pets and reasonable refusals
• How to apply ‘proportionate and legitimate’ decision-making

Avoid complaints, enforcement action, and reputationalharm - book your place today.

England and Wales

Webinar: Setting Up a Tenancy - Post Renters’ Rights

Are you at risk of steep potential penalties even before the tenancy starts?

Property lettings is set to become more professional after Renters’ Rights. Landlords with one or only a few private rented properties are unlikely to be doing it all by themselves. The lettings journey is changing, becoming more complex and unfamiliar. Experience shows us that if those landlords plan to stay in the market, and many are, they will be more likely to rely on professional letting agents like you. It’s essential you understand the tenancy types after Renters’ Rights, what the law will, and will not, allow us to do. Join us and you will be able to demonstrate your skill and knowledge to the overwhelmed DIY and let only landlords.

England only

Webinar: Pre-marketing, Post Renters' Rights

Could Taking On a New Landlord Result In a £40,000 Penalty?

In legal term, the answer is clearly yes, taking on a new landlord and offering the property to let could be an offense that can have a penalty of up to £40,000. Therefore, asking the right questions of new landlords to safeguard everyone is very important. With hugely increased potential penalties for errors made under the Renters’ Rights Act by letting agents and landlords, pre-marketing procedures take on a heightened importance.

Ask yourselves these questions?

What additional information will you need before you can properly advise a landlord?

• What checks should you make on the information the landlord provides? 

• Will your existing property advertisements remain compliant after 1 May 2026?

This webinar will help you to avoid costly pitfalls and assist you to understand what questions your prospective landlords will need to provide you with answers to, as well as to highlight future pre-marketing requirements.

ENGLAND ONLY

Webinar: Understanding Overcrowding

Overcrowding enforcement is rising

Penalties are increasing, and the Renters’ Rights Act has changed possession forever. This essential webinar equips letting agents with the legal knowledge and practical tools to identify overcrowding risks early, protect landlords from fines and licence loss, and safeguard tenants’ wellbeing. Learn how councils enforce, where agents face liability, and how to manage overcrowding lawfully and confidently. 

Essential training for any agent managing risk in today’s market.

Webinar: RRA Transitional Provisions

The requirement after Renters’ Rights comes into force is to give at least 2 full months' rent periods notice of the rent increase. This requirement will apply from the 1^st May 2026, not before.

As a new section 13 notice may not be used until 1stMay the first rent increases to take effect under the new regime will be from 1^stJuly 2026.

But if the next rent increase date is in May or June2026 then how will landlords be able to effect that rent increase? How much notice will landlords have to give and what should landlords do if there is aprovision for increasing the rent in an existing tenancy agreement?

For the answers to these questions and more information on the Renters’ Rights Act 2025 transitional provisions join us at our Transitional Provisions end of month webinar on 29 January.

Webinar: Local Authority Enforcement from 27th Dec

What Letting Agents Must Know

Major enforcement changes take effect this winter. From the 27th December, local authorities will receive powerful new investigatory tools under the Renters’ Rights Act, well ahead of the Act’s full implementation on 1 May. These include strengthened powers to require information, access business premises, inspect documents, and seize evidence - significantly increasing the compliance obligations on letting agents.

This essential webinar explains:

• Which powers begin on 27 December and how they work inpractice

• Which additional provisions go live on 1 May

• What agents must do now to prepare

• How non-compliance can lead to investigations, penalties,and reputational risk

Webinar: Renters Rights Act Q and A

The Renters’ Rights Act 2025 is generating a lot of questions. Letting agents in England are invited to join our focused one-hour Q&A webinar on the Renters’ Rights Act. With Royal Assent granted on 27 October and implementation from 1 May, alongside 37 government guidance documents issued on 13 November, the scale of change is significant. 

While this session cannot cover every detail, it will help cut through confusion, add clarity on some of the key obligations, and help dispel common misunderstandings facing agents, landlords, and tenants. Book your place now to stay fully informed. If you have a question you want answered, then please do email it in, so we can be sure to address it in an informed manner.

Webinar: Other Occupiers: Staying Compliant and in Control

A tenant isn’t always the only one living in a property. Others may move in — sometimes with permission, sometimes without. When you find that a property is occupied by someone you didn’t authorise, what can you do next? Even managing permitted occupiers can present unexpected challenges.

Join this session to learn how to:

•  Clarify landlord and tenant responsibilities for additional occupiers
•  Take practical steps to secure possession
•  Avoid penalties and compliance risks from additional occupants
•  Recognise when Renters’ Rights in England may create longer-term issues

Book now: Control what we can, recognise what we can’t.

Webinar: End of Tenancy Success

For many property managers, the end of a tenancy is the most stressful stage of the rental cycle.

You’re caught between:

 

• Landlords demanding maximum deductions
• Tenants challenging every charge
• Disputes over deposits dragging on for weeks
• Pressure to get the property ready for the next let

 

These outcomes, such as  rushed or delayed decisions, unrealistic expectations, and prolonged disputes, are largely avoidable with proper planning and communication.

Webinar: Fee Schedules That Work

Since the Tenant Fees Act and Renting Homes (Fees etc.) (Wales) Act came into force, fee schedules have become make-or-break for letting agents. Get them wrong and you risk fines, disputes, and reputational damage. Get them right and build the trust, compliance, and competitive edge.

 

Join our TFP End of Month webinar: “Fee Schedules That Work” and discover:

 

• Reduce disputes and complaints
• How to avoid costly enforcement pitfalls
• Simple ways to boost landlord and tenant trust
• Practical steps to embed compliance into your agency

Webinar: Reducing Risk Through Terms of Business

Bottom line: Could Weak or Unfair Terms of Business Cost You Thousands?

Your landlord terms of business and fee schedule are essentially the “rulebook” for your agent/landlord partnership.

Neglecting them, failing to keep them up to date and not ensuring compliance can lead to;

• Lost income and landlords
• Potential legal disputes
• Fines and other possible sanctions
• Reputational damage

Paying closer attention and ensuring fairness turns them into a shield against risk and a framework for sustainable profit.

Webinar: Boosting Income in Contractual Tenancies

One Clause Could Save - or Cost You Landlord £000s

Most letting agents think they know how to raise rents on a contractual tenancy… until the tenant refuses to pay and the landlord blames them.

This webinar will help you protect your landlord relationship and your fee income.

Join us to discover:

• When to start a rent review and apply or agree a rent increase
• The potential rent review clause pitfalls in your agreements
• How to avoid disputes
• The risks of failing to balance fairness with profitability

Webinar: DMCC Act 2024, new rules and avoiding the risks

The Digital Markets, Competition and Consumers Act 2024 (DMCC) affects the lettings industry.

If you’re a letting agent, this new legislation directly impacts how you advertise, what you disclose, and the

way you deal with tenants and landlords.

   What you’ll learn in this essential session:

• The 32 banned practices - and how to avoid them.
• Material Information requirements that must be in every listing.
• How to protect your business from £300k fines or 10% of turnover.
• Real-life examples and the consequences.

Webinar: Right to Rent 2025 update and dangers of outsourcing checks

The Home Office has tightened the rules again - and ignorance is no defence. 

From 27th March 2025, the Immigration (Biometric Information etc.) 

(Amendment) Regulations introduce changes you must be aware of:

• What is no longer valid proof - and tenants may need to register and create a digital verification account.
• Digital Verification Services replace and updated previous services - but you what do you need to know when verifying right to rent?
• Do you know who must be checked before occupation? - whether or not they have unlimited or time-limited Right to Rent?
• Follow-up checks are mandatory, do you know when?
• Civil penalties are now up to £20,000 per breach, plus potential criminal charges of up to 5 years in prison.
• Did you know even if you use a referencing company, you remain legally responsible that the checks are done correctly?

Why risk it?

The smallest slip-up, a missed check, an outdated document, a wrongly accepted passport – could cost your agency tens of thousands, damage your reputation, and even result in criminal prosecution.

Webinar: Sanctions Mythbusting

Dispensing of the myths and avoid additional costs. 

Since14 May 2025, all UK letting agents have had to comply with financial sanctions reporting regardless of rental value. Misleading industry claims about AML burden and added costs miss the point. This isn’t AML; for the vast majority it's about simple in-branch checks using free government-provided tools to identify and report sanctioned individuals, those you believe are carrying out sanctions breaches and those assisting them through non-compliance. Avoiding this compulsory compliance risks serious penalties. Our essential webinar clarifies the obligations and busts the myths. Stay compliant, minimise costs and stay informed!

Webinar: Preparing for EPC and MEES changes

Webinar: Pets in Properties

Let's explore problems with pet in properties.

The majority of landlords would prefer that their tenants do not have potentially impactful pets living in the rented property. This may be due to a bad experience or an imagined disruptive tenancy with a bad ending. The reality is that people generally cause more damage than pets and most pets do not cause damage at all;  but sometimes it can go wrong. 

We will discover when a landlord can refuse to allow the tenants to keep a pet and why some tenants believe that the landlord cannot refuse. 

Does the Renters’ Rights legislation mean change, or is the status quo maintained?

Webinar: Guarantee Issues in Residential Lettings

Can a guarantee be relied upon?

Landlords have typically relied upon prospective tenants being able to provide a guarantor or other protections such as rent in advance when the referencing is. or is likely to be, less than perfect. 

In this webinar we will consider when we should require a guarantor, the rules to setting up a guarantee, how to ensure that the guarantor agreement is enforceable and how the landlord may pursue any monies owed. We shall also address the misunderstood guarantee continuation and the impact of Renters’ Rights legislation.

Webinar: Managing Anti-Social Behaviour

Struggling with anti-social behaviour (ASB) in your properties? Join our vital webinar and gain expert insights on identifying, managing, and resolving ASB effectively.

With legal changes like the loss of Section 21, poor handling of ASB could expose you and your landlords to major risks, complaints, and court challenges. Learn proactive strategies, reduce costly disputes, protect your business reputation, and support thriving communities. Don’t miss out — empower yourself with the tools to stay compliant and confident!

Failing to manage anti-social behaviour (ASB) properly risks costly disputes, court cases, and damaged reputations. 

✅Learn to spot genuine ASB

✅Gather evidence

✅Engage support services  and avoid legal pitfalls

✅Strengthen tenant relationships, protect landlords’ interests

✅Secure your business future

Don’t let ASB escalate — take control today with proven, practical strategies.

Webinar: Tenant duties – Repairs and Responsibilities

Are Your Tenants Meeting Their Repair Duties? Find Out!

Understanding tenant repair obligations is crucial for letting agents to manage properties effectively and avoid disputes.

Our webinar will equip you with practical knowledge to guide tenants, enforce agreements, and protect your landlords' interests.

✅ Stay compliant

✅ Reduce maintenance costs

✅ Enhance your professional credibility

Don’t miss this opportunity to sharpen your expertise and gain essential insights that can save time, money, and reputational risk.

Webinar: Tenant Fees Permitted Payment

Landlords and agents are only able to ask a tenant to make payments if they appear in Schedule 1 of The Tenant Fees Act 2019.

 

It’s so prescriptive they even had to permit rent. After almost 6 years some agents and landlords still struggle to understand what they may or may not ask a tenant to pay.

 

First-tier Tribunal decisions are now coming through. We will review the permitted payments. The Act gave the Secretary of State to the power to remove, amend or add permitted payments to Schedule 1 of the Act.

This is about to happen for the first time; come and find out how and why.

 

Applies to England only

Webinar: Periodic Visits

Join our essential webinar on periodic visits.

 

 Learn what’s crucial, what to document, and the risks of missing key details. 

 

Ensure compliance, safeguard landlords, and maintain tenant satisfaction. Discover how to spot maintenance issues early, avoid legal pitfalls, and protect your reputation.

 

 Don’t leave it to chance—gain expert insights to improve your service and avoid costly mistakes. 

Webinar: Understanding Rent to Rent

Some letting agents base their business model entirely on the rent-to-rent model; some stick to the traditional letting agent model and some operate both simultaneously.

Rent-to-rent can offer a lucrative option but there are risks.

This webinar will provide an understanding of the rent-to-rent model, which is key for a letting agent considering this option, and importantly how Renters’ Rights legislation will or may impact this market. Even if you don’t operate rent to rent, it’s helpful to understand the model in case you are approached to let a property under a rent-to-rent scheme.

Webinar: Buying a Letting Agency

Looking to expand your letting business? Buying another agency's portfolio could be a game changer!

LOOK BEFORE YOU LEAP

Join our expert-led webinar to uncover the key financial, legal and operational considerations for a seamless acquisition. Learn how to maximize profitability, retain clients and avoid costly pitfalls.

Don't miss the opportunity to gain actionable insights and take your business to the next level.

Webinar: Successful onboarding pre-let properties

It may seem like an early Christmas present when an unknown landlord walks into the office and asks you to manage their portfolio of either self-managed or other agent manged properties. 

Renters’ Rights may overwhelm self-managed landlords who might be banging on your door begging you to manage their properties; other agents may not have got to grips with the legislation and you are the obvious agent to move to. 

This webinar will help you to avoid finding that you’ve opened a Christmas present that you would rather return!  

Webinar: Repairing Obligation: Risks and Remedies

Retain portfolio properties and save money for landlords Under what circumstances can a tenant undertake landlord repairing obligations? This webinar will help answer this question and why this undesirable situation is best avoided. We will consider what actions the tenant may take if landlords or their agents fail to undertake their legal responsibilities and how this can lead to an unlimited fine, a management order and a banning order and could it lead to a rent repayment order?

Webinar: Risk Considerations for Multi-let-Buildings

Managing multi-let buildings comes with unique challenges and heightened responsibilities that many letting agents may not fully anticipate.  Overlooking critical risks such as fire safety, health hazards, and legal obligations can lead to severe penalties—or worse. Join our upcoming end of month webinar to explore the essential ‘Risk Considerations for Multi-Let Buildings’, with practical compliance steps, and strategies to protect agents, landlords, and tenants alike. Don't take the risk—sign up now to stay informed and safeguard your business

Webinar: Permitted Occupiers Essential Insights and Risks

Avoid the legal pitfalls, the shift in legislation with the Renters’ Rights Bill and loss of section 21, underscores the importance of clearly defining tenant and occupier roles from the outset.  Understanding and managing the permitted occupier arrangement isn’t just about legal compliance—it’s about protecting your clients’ interests and maintaining strong landlord-tenant relationships.  This webinar gives you the insights and actionable steps you need to confidently address permitted occupier requests. Agents may otherwise face difficulties in managing challenging tenancy scenarios. Equip yourself with the knowledge to make informed decisions, mitigate risks, and provide your clients with peace of mind in an ever-evolving rental landscape.

Webinar: Fitness for Human Habitation

Find out what some courts have decided. Some damp in part of a property may not be sufficient to render the whole property un inhabitable. But what would the court say? The local authority might have inspected and served an improvement notice requiring the landlord to get the work done. Under the Homes (Fitness for Human Habitation) Act 2018 the tenant no longer needs to wait to get the overstretched local authority involved, they can take action themselves. Find out on this webinar what the tenant can do and what decisions the courts have come to? Applies to both England & Wales

Webinar: RIDDOR

Do you know if you need to report an accident at work? Or even a near miss with no one actually injured? Not confident of the process you should follow.

You need to come on this important webinar and make sure you are up to speed. Having a serious incident or even just a near-miss, could land you with serious consequential penalties! Do you know your RIDDOR responsibilities? (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations England and Wales).

Our webinar will take you through your responsibilities under RIDDOR, what to report, who reports and where, along with helping you consider a strategy for such potentially difficult and stressful situations.       

Webinar: Contractual Tenancies

Have you used the correct tenancy agreement? When we advertise the property, we don’t know who the tenant will be. Ultimately the choice belongs to the landlord, however, landlords will usually rely on our guidance if there is a choice to make. Learn under what circumstances the tenancy will be a contractual tenancy rather than a Housing Act 1988 tenancy and crucially whether your landlord is able  to let the property on anything other than a Housing Act tenancy. This webinar will help you understand the notice procedure, how to ensure valid service and what possession procedure the landlord will have to follow when the tenancy is a contractual tenancy.

Webinar: Understanding Selective Licensing

Webinar: Criminal Activity in the PRS

Identifying and Acting on Criminal Activity in the PRS You risk being complicit by ignoring or turning a blind eye to criminal activity happening in your properties or business. Are you confident you can identify wrong doing and have procedures to avoid or act if found? Failures can lead to a long list of issues; surrounding safety, welfare, increased premiums or void insurance policies, compliance failures, loss of reputation, legal liability and community impact. Our webinar will widen your horizon to this ever expanding and evolving problem that is burdening the private rented sector.

Webinar: Managing the exterior of the dwelling

Save you Landlord's money.

Show the value of your service to the landlord and why having you as the agent can save the landlord money.  Proactive property management can save your landlords thousands of pounds.  Property management is not all about the inside of the property. Deterioration of the outside of the building and the condition of the garden may be gradual but many of the problems found inside the property stem from issues outside.  Damp could be the roof or failed pointing; the pest infestation from the broken airbrick or large compost heap. We rush down the path to get inside out of the weather with our heads down and barely give the exterior and gardens a glance.  What might we have missed?  What legislation need we be aware of and what are the potential penalties? Come on this webinar to find out.

Webinar: Understanding Landlord Fees (Wales)

Is your fee schedule compliant with the law? Do you display your fees everywhere you are legally obliged to? The Renting Homes (Wales) Act 2016 made it easier for contract-holders to leave and join an occupation contract after the fixed term. Landlords may also be less inclined to suggest a renewal due to notice service limitations. This may mean that renewals of occupation contracts may be less necessary and consequently less frequent. For many letting agents, renewal fees are a significant proportion of income and mitigating the loss of reduced renewal fee income may not be easy. Knowing that our fee schedules, and how we publicise them, are complete and compliant with consumer protection legislation, will ensure we are able to charge landlord fees without facing penalties. On what basis are we permitted to charge fees, how do we do it correctly, how can they be changed (there is law limiting changes) and is there any scope to replace fewer renewal fees? This webinar will address these issues. Getting paid is important so this is one not to be missed.

Webinar: Understanding Landlord Fees (England)

Is your fee schedule compliant with the law? Do you display you fees everywhere you are legally obliged to? With reforms of the private rental sector set to be revived it is possible that, for most tenancies, fixed terms will no longer be permitted. This would make renewals of existing tenancies largely obsolete. For many letting agents renewal fees are a significant proportion of income and replacing them will not be easy. This is not yet certain but knowing that our fee schedules, and how we publicise them, are complete and compliant with consumer protection legislation, will ensure we are able to charge landlord fees without facing penalties. On what basis are we permitted to charge fees, how do we do it correctly, how can they be changed(there is law limiting changes) and is there any scope to replace renewal fees if they disappear? This webinar will address these issues. Getting paid is important so this is one not to be missed.

Webinar: Crisis Management and Disaster Recovery

Can you foresee your next crisis? You can’t! You don’t know what, when or how often the next crisis will happen. Get it wrong and one of these will cause you to lose money, clients, reputation, your business or even be prosecuted. Crises are varied and happen more frequently than we realise. Whilst you don’t have a crystal ball our webinar, ‘Crisis Management and Disaster Recovery’ will open your eyes to what could happen and how they could unravel! More importantly outlining the steps you can take to limit, mitigate and weather the storm, which could actually increase your revenue. Don’t make the mistake, everyone thinks it won’t happen to them!

Webinar: Mind-set of the Super-Agent

Complaints from tenants? Deposit disputes? Getting the blame from disgruntled landlords for things tenants may have done? Ever increasing expectations? Complex legislation to adhere to? Do you ever dread going to work? Managing property can be a challenging job. It can regularly involve telling people things they don’t wish to hear. It can sometimes be a thank-less job. How many tenants have ever thanked you for claiming a deduction from their deposit or landlords for spending their rental income on keeping the property in repair? But could we learn to view the challenges inherent in the role as an opportunity to grow and see them as motivating, rather than as stressful and demoralising? How can we learn how to handle the challenges of agency with greater ease and make the role more rewarding? By approaching the challenges from both a top down (thinking/mindset based approach) and bottom up (physical and physiological approach), we can become more effective, less stressed and happier in our roles. Which will be good for you, your colleagues, the company and even the people you might come home to after work. Attend this two part webinar, Handling Stressful Situations and Mind-set of the Super-Agent and transform your working experience and performance

Webinar: Handling stressful situations

Complaints from tenants? Deposit disputes? Getting the blame from disgruntled landlords for things tenants may have done? Ever increasing expectations? Complex legislative to adhere to? Do you ever dread going to work? Managing property can be a challenging job. It can regularly involve telling people things they don’t wish to hear. It can sometimes be a thank-less job. How many tenants have ever thanked you for claiming a deduction from their deposit or landlords for spending their rental income on keeping the property in repair? But could we learn to view the challenges inherent in the role as an opportunity to grow and see them as motivating, rather than as stressful and demoralising? How can we learn how to handle the challenges of agency with greater ease and make the role more rewarding? By approaching the challenges from both a top down (thinking/mindset based approach) and bottom up (physical and physiological approach), we can become more effective, less stressed and happier in our roles. Which will be good for you, your colleagues, the company and even the people you might come home to after work. Attend this two part webinar, Handling Stressful Situations and Mind-set of the Super-Agent and transform your working experience and performance

Webinar: Asbestos Outlining Responsibilities

Instructing contractors to carry out repairs on properties constructed before the year 2000 without a risk assessment and checking their suitability, you and your landlords are at risk of receiving an UNLIMITED FINE and/or IMPRISONMENT. Along with exposing untrained contractors, or ‘others’ (tenants, landlords, cleaners, staff etc.) to the risk of an avoidable severe life limiting illness or early death, you will probably have breached ‘The Health and Safety at Work Act 1974’ BY  (a) Not ensuring those in your employ are safe at work (b) Not ensuring those not in your employ are safe Your responsibilities are to everyone. And ‘The Management of Health and Safety at Work Regulations 1999’ Risk assessment 3.—(1)Every employer shall make a suitable and sufficient assessment’  Disturbing cancer-causing asbestos in older buildings is real. You must ensure you do not create any unacceptable risk to contractors, tenants or staff. This webinar will help you understand the problem and how to prepare and safeguard yourself from prosecution.

Webinar: Council Tax Disaggregation

Council tax liability has changed! 

What you need to know about council tax disaggregation and who is actually liable to pay!

In this webinar we will explain why disaggregation, the separating of one large HMO council tax bill into lots of smaller ones, came about and for many properties this will now be reversed by the recent amendments in December 2023 to the Local Government Finance Act 1992.

You may have read that the owner is now liable for council tax in all HMOs. We will explain why this is wrong. As the law changed last December, we will also consider what needs to be done to unravel the part year payments.

We will provide an explanation of all the changes, which we have already seen being misunderstood by professional bodies and local authorities as to who will be liable to pay the council tax bill, landlord or tenants?  Don’t be hood winked, you could save your landlord thousands of pounds. 

Webinar: Important New Gas Safety Ruling

Understand when a gas safety record may be required more frequently than annually. A recent decision now challenges when a gas safety record should be completed along with the consequential actions and the implications for landlords, agents and engineers. This decision is only County Court, but completely changes the understanding of when you have to give a gas safety record. From time to time the decisions made in court make us revisit our understanding of the intentions of those writing legislation. Another case, affected by this recent judgement, is the case of Trecarrell House Limited v Patricia Rouncefield in the Court of Appeal around a failure to give a valid gas safety record before occupation.  This webinar will consider both cases, how the decisions may intertwine and how as agents we can navigate the safest route to avoid section 21 problems and other penalties.

Webinar: Referencing Procedure

In this challenging climate are you doing everything you canto maintain your property base? From the very start you need to get things right to keep your landlords happy! This begins with your choice of tenant, the ‘dodgy’ ones keep finding new ways to bypass your defences to secure their next abode.       Once a poorly chosen tenant is in a property, it can be very difficult to get them out, taking many months and can cost thousands of pounds to get possession. Therefore, the most important thing an agent can do is to stop such people from getting into the property in the first place and this is where the referencing process becomes vitally important. Are you doing this correctly? Do you do your own applicant references or use external providers? Getting the right information to properly decide whether or not to go ahead with potential tenants. Will you need a guarantor or advance rent?  This webinar will take you through what you can or can’t do and what information to seek and how to verify it. You will understand what is involved for credit checks and how they help to avoid fraud and strike the right balance between quality over speed. Come on this webinar and reduce your problems of getting caught out.”

Webinar: Fire Safety Phase 3

Following the Grenfell tragedy, further fire safety provisions come into force this autumn. Are you prepared? This webinar will take you through these additional regulations, helping you identify which of your properties require your attention. Find out your new responsibilities as an agent with tenants in flats to gather and issue required information. It encompasses new provisions within the Building Safety Act 2022, adding new sections 47A and 49A into the Landlord and Tenant Act 1987, with extra rules for larger blocks of flats. Get this wrong and you may not be able to collect any rent. Will the new section 47A of the Landlord and Tenant Act 1987 require the actual address of the landlord to be included with all demands for rent?  Do you know how to Identify who is or will be ‘The Responsible Person’ and follow the guidelines if you are involved with looking after shared areas? Be seen doing the right thing, ensuring residents in your tenanted flats receive comprehensive up to date fire safety information for their building, and you are not fined for non-compliance or have to compensate your clients for failing to act.

Webinar: Damp And Mould - The Legal Implications

Have you stopped to consider if any of your tenants are suffering from damp and mould, do you have proper management procedures in place to help prevent the issue escalating into a serious health concern? Are you aware of the legal responsibilities along with the financial and legal consequences if you or your agency get things wrong? We will guide you through the consequences that can unfold if a tenant’s damp and mould issue is not dealt with appropriately. We will focus on the ramifications if not properly dealt with, this will help you shape your actions when a damp and mould problem presents itself and hopefully avoid being on the receiving end of an improvement notice or a court summons.

Webinar: Subject Access Requests

Do you have a clear process for handling such requests? Do you know how long you have to respond? Do you know what information you have to provide? This webinar will take you through the GDPR regulations covering Subject Access Requests, how to prepare in advance and responding in a compliant manner. To receive such a request from either a landlord or tenant can be frustrating, time consuming, costly and potentially embarrassing if such information is unprofessional. Come and get prepared to avoid embarrassing yourself and breaking the law.

Webinar: Benefits Of Coaching

Do you ever feel that a staff member could contribute more? Do you ever feel you could increase your value to the business if only someone could guide you? The ‘Benefits of Coaching’ webinar opens a door to why, and how to move to this next step of coaching and mentoring in a team. Introducing ways to understand yourself and your teams aims. These additional skills sets are learning tools that can lead to empowering your people, improving individual and team performance.

Webinar: Website Compliance

Trading Standards teams are actively out checking agents websites. We have seen several different reports. As part of a series of Business and Compliance Risk Planning, we start by considering website compliance to get you ahead of any inspection. There are several pieces of legislation dictating what must appear on a letting agents' website. In addition to this the deposit schemes and redress schemes have requirements too. Those investigating website compliance do not even have to leave their desk to carry out the checks. We will consider what must appear on agents websites and the consequences of getting it wrong.

Webinar: Understanding Written Statements In Wales

Webinar: Managing Staff Appraisals

Have you asked yourself how often your staff should have appraisals? Are you going about them in the right way? How can you get more from them than just a box ticking exercise? Learn how to plan your staff appraisals in a constructive open-minded way. The benefit will be, your team feels valued, and empowered. You get to understand what motivates them and harness this to achieve your mutual goals. This is all part of a modern staff appraisal and we will help you start to get to grips with them.

Webinar: Abandonment In Wales

There is now a new process of abandonment in Wales. This was brought into force on 1 December 2022 under the Renting Homes (Wales) Act 2016. There are prescribed notices to serve and checks to be made but some certainty of possession for the landlord. But if the procedure is not followed then there are remedies available to the contract-holder. What happens if the contract-holder abandons the dwelling and leaves their belongings too? This webinar will consider the process around abandoned dwellings and belongings in Wales.

Webinar: Property Fraud

Property involves large sums of money and, where there’s money, there are scams. Property theft and other scams have become more sophisticated in recent years in the UK, thanks to digital growth, and this means landlords, agents, buyers and renters need to be on their guard. In this webinar we'll explore the most common types of property fraud including title theft, fake landlords, mortgage fraud and bogus tenants and tell you how you can spot the signs and protect your clients and your business.

Webinar: Dealing With A Tenant’S Remaining Belongings

It is hugely frustrating, when the tenancy ends, to carry out the checkout inspection only to find that the tenant has leftbelongings behind. It’s tempting to get the house clearance company in and forget about it. Would this be the right thing to do? This webinar will explain why this would be the wrong course of action. Learn what the landlord or their agent can do to avoid a costly damages claim.

Webinar: Introduction To Accessibility And Inclusion In Lettings

This webinar is an introduction to accessibility and inclusion in lettings. The private rented sector moves at a fast pace, in ways that often exclude older and disabled renters. There are 1.8m households in the UK that contain at least one person with a disability. 700,000 of these are in the top half of income demographics. Guy Harris, director of Accessible PRS has a solutions-led and standardised approach for the industry, which will help landlords and agents cater for these important and often excluded (possibly overlooked) renters.

Webinar: Managing And Winning Move Out Disputes

A move out dispute can be stressful for the ex tenants and the agent. A bad outcome can also lead to a claim from the landlord. In this webinar we'll highlight best practice around move - in, mid-term and move-out. We will also cover how to draft a move out report and basic principles in calculating damages and key tips to win an adjudication.

Webinar: Inventory Preparation- Avoiding Dispute

This one hour webinar is an introduction to best practice around creating an accurate Inventory and Schedule of Condition, to ensure hassle free move-outs. A comprehensive document requires time, effort and skill and must be unbiased. In this webinar we'll consider document content, descriptions and achieving accuracy. We'll also explore the different options and tools available to streamline the process.

Webinar: Fire Safety - Blocks And Converted Buildings

The Fire Safety Act 2021 came into force in May 2022 and now additional requirements will come into force in January 2023. These new regulations will apply to some of those same buildings affected by the Fire Safety Act 2021 that lettings agents may well have responsibility for. They are also believed to apply to a building let as rooms with communal parts. This webinar will help letting agents understand and comply with the requirements of both pieces of legislation in relation to both blocks and other buildings converted into separate flats or rooms.

Webinar: Fire Safety Act 2021 - Fully In Force

You may think the Fire Safety Act 2021 does not affect you or your landlords, but you may be surprised that so many more properties are now covered. This new legislation increases the properties covered by the Regulatory Reform (Fire Safety) Order 2005 and increases what you have to do. This updated legislation has been produced as a result of failings with the Grenfelll Tower block. Crucially almost every agent will now mange properties that are covered by these increased requirements. Come and learn your new responsibilities to ensure you are not guilty of what can be a very serious criminal offence.

Webinar: Smoke And Carbon Monoxide Regulations - New Regulations

Do you remember the fiasco when the last smoke and carbon monoxide alarm regulations were introduced? The regulations were only produced days before every property had to be compliant. This time the draft regulations have already been laid before Parliament. They don’t come into force until 1 October 2022 so this time there is no excuse for non-compliance or late compliance. This webinar will explain what is now covered, what is excluded and to which tenancies these new regulations apply.

Webinar: Small Block Management

When a letting agent is approached by a landlord to rent out all the flats in the block who is going to manage the building and communal areas? If there is no agreement about who is doing what then potentially nobody is purposefully managing the building and common parts. When something goes wrong it may be the agent who is held liable. This webinar will help you understand the incumbent liabilities and risks.

Applies to England and Wales.

Webinar: UK GDPR

Since leaving the EU Britain is no longer under the EU GDPR regulations. This webinar will examine the requirements of UK GDPR and cases that can help us learn from others getting is wrong. Many agents have still not completed their data audit and do not have adequate privacy notices. Don’t wait till there is a complaint about something, come and learn how to get it right now.

Webinar: Signing Under The Companies Act, The Judgement

A High Court case just before has shed further light on the issue of limited companies signing documents. Obviously signing notices and deposit prescribed information in the right format is important to get right. Join us for this highly informative webinar explaining the requirement of the Companies Act, when you do and don’t have to sign in accordance with the Companies Act provisions and pitfall to be wary off. This may not be in the mainstream thinking of many lettings agents but you cannot afford to even sign one set of deposit prescribed information wrongly.

Webinar: Handling Difficult Conversations

Applies to both England and Wales

Working as agents, playing "piggy in the middle between two parties with often conflicting interest" difficult conversation are part of the job description. Many people avoid them for lack of confidence in the best way to handle them. Come on this one hour introduction and see how simple techniques could help you handle these situations better and create happier outcomes for those involved. The learning on this course can also be used for those tricky conversations that are needed at home or otherwise out of the office. Empower yourself to preform better.

Webinar: Lone Working

Applies to both England and Wales

Lone working is a common situation for estate and letting agents. Sadly very occasionally things can go very wrong, like the Suzy Lamplugh case. Lone working has become an even bigger issue during times of working from home. The Health and Safety Executive say employers should provide training, supervision and monitoring of lone workers. In this one hour event we look at the responsibilities for lone worker and practical steps that could literally save a life. It is for every member of an agency team to look out for each other. Come and learn what you can do to help.

Money Laundering - For Business Owners And Managers

The law requires all estate agency staff to have money laundering training. The 5th Money  Laundering Directive also brought some letting agents within the regulated sector, requiring the business to register. All businesses are required by law to make sure there business is not being used to launder money. This webinar is designed to help you comply with your responsibilities and avoid substantial penalties.

This module presumes listeners will have already studied modules one and two, and covers further information and considerations that the nominated officer (if you don't know who that is, you need to listen to the webinars!), senior staff in a business and the owners will need in respect of risk assessing their business. Responsibility lies with those in charge and penalties can be against the individual and the business. 

Money Laundering - Team Responsibilities And Core Issues

The law requires all estate agency staff to have money laundering training. The 5th Money  Laundering Directive also brought some letting agents within the regulated sector, requiring the business to register. All businesses are required by law to make sure there business is not being used to launder money. This webinar is designed to help you comply with your responsibilities and avoid substantial penalties.

This second module is designed to be listened to by staff working in a regulated letting agent or estate agency and covers the specific requirements for them. It is presumed that those listening to the second module will have already listened to the first module as the content builds on the first module.

Money Laundering - An Introduction To Anti-Money Laundering

The law requires all estate agency staff to have money laundering training. The 5th Money  Laundering Directive also brought some letting agents within the regulated sector, requiring the business to register. All businesses are required by law to make sure there business is not being used to launder money. This webinar is designed to help you comply with your responsibilities and avoid substantial penalties. 

This first module should be listened to by all office staff and covers the basic principles of money laundering and awareness that all staff in any business should have as part of you anti-money laundering process.

Webinar: Rent Repayment Orders Update

We have seen the First Tier Tribunal awarding rent repayment orders (RRO) in ever increasing numbers which often sees the tenant awarded many thousands of pounds. The Rakusen v Jepsen case recently came to its conclusions in the Court of Appeal July 2021. Come and learn the reason when and why the tenant may seek an RRO, what they may be entitled to, who may be required to pay and the common themes highlighted by these recent judgements.

Webinar: Fire Safety Risk Assessment

Looking at the changes to fire safety brought in by the Fire Safety Act 2021 and how they may impact on letting agents.

Webinar: Maximising Benefit From Market Appraisals (Estate Agency)

A recording of webinar on Maximising benefit from market appraisals (estate agency)

Preparing for an appraisal

Questions to ask and why you ask them

First Impressions

What to consider when assessing a property

Ascertaining the clients needs

Presenting your company

Webinar: Don't Get Caught Out, Follow The Rules (Estate Agency)

A recording of our webinar Don't get caught out, follow the rules (estate agency)

Understanding your Terms of Business

What you need to have in your terms of business

Understanding the Codes of Practice set out by Redress Schemes

Webinar: Listing And The Law (Estate Agency)

A recording of webinar on Listing and the Law (estate agency)

Information you need before you start marketing

Consumer Rights

EPC’s

Marketing properties with tenants in situ

What needs to be included in your sales particulars

Transparency of your fees

For Sale Boards

Webinar: Tax And The Non-Resident Landlord Scheme

Why could the residency status of the landlord need to be disclosed to a prospective tenant?

This webinar will explain why recent events may mean that previously UK resident landlords have, either deliberately or inadvertently. become non-resident landlords. Understand what impact might this have on landlords, letting agents and even tenants and what are the penalties for getting it wrong?

Webinar: Surrender And Abandonment

Surrender is probably one of the most common ways a property is returned to the landlord, though often the parties may not even understand why this powerful tool is applicable. This webinar explains the rules on surrender (like you can’t agree to surrender!) and makes sure you are up to speed with how to use this powerful tool correctly and to best advantage.

Webinar: Accelerated Possession Proceedings

A Recording of our webinar on Accelerated Possession Proceedings.
Accelerated Possession is the mainstay of possessions currently in use in the private rented sector. Make sure you understand what it involves and how the system works so that you can provide advice to your landlords about the timings and potential problems. Many claims fail for things done months before the possession claim is even started and you don't want to be guilty of causing the failure.

Webinar: Consumer Rights Act And Transparency Requirements

A recording of a live webinar covering: A review of the Consumer Rights Act 2015; the amendments to the Act made by the Tenant Fees Act and the relevant transparency requirements

Webinar: Understanding GDPR

This is a recording of the Understanding the General Data Protection Regulations that was delivered over three one hour webinars on the 20th and 26th April 2018. A single purchase will allow you to download and listen to all three webinars. The questions typed in during the live event and answered by typing an answer to the questioner, are also included. All files will be uploaded when they are available. As the files can be downloaded to your computer it enables all staff to listen to them for a very cost effective learning.

Webinar: Fire Safety Guidance & Risk Assessments

Webinar: Repairing Obligations

Disrepair situations and not completing them in a timely fashion has the potential to derail possession claims in some circumstances and can lead to a financial counterclaim. Listen to this webinar to gain a greater degree of knowledge of the statutory and common law obligations placed upon a landlord and understand how to avoid potential problems. 

Webinar: Introducing Legionella

Exploding the myths around Legionella

And one of those myths is that you don’t have to do anything  with a rented property! Come and learn how to sort the fact from the fiction. Whilst much of the focus regarding legionella is around commercial rather than residential property, indeed most cases we hear about occur in larger buildings with larger water storage and cooling systems, the requirement to risk assess though extends to all rented residential properties. In this webinar we will look at what legionella is, the statutory duties and how to comply with them.

Webinar: Contractors Engagement And Health & Safety

A webinar on the legal requirements of a letting agent when engaging the services of a contractor. This will include a due diligence requirement in terms of competence, sufficient insurance cover and the required risk assessment. An hour packed with guidance and legislation to help you avoid a repeat of a £75,000 fine to a letting agent.

Webinar: Legal Implications Of An Uninhabitable Rented Property

With the dire warnings of increased frequency of flooding, devastating storms and other impacts of climate change on the planet we consider the implication if a rented property is rendered uninhabitable. Is the landlord liable for re-housing the tenant and replacing their belongings? Under what circumstances might the tenancy be considered as frustrated? Should the tenant have been informed in advance if the property was liable to flood? Attend this webinar so that you are pre-advised if the worst happens.

Webinar: Avoiding Deposit Disputes

This recording will try and help you prevent deposit disputes by examining the processes and procedures required to provide a tenant with substantial evidence of the damage they caused. It will covers areas such as a inventory, how to record the using digital photos, signatures required, the use of the correct words in descriptions, how to complete a check, pre check out, final check out and how to calculate the final damage fairly. 

Webinar: Licensing of HMO - Applies to England Only

Are You Absolutely Sure Your Properties Are Compliant?

Houses in Multiple Occupation (HMOs) remain one of the most misunderstood and heavily enforced areas of housing regulation. Many letting agents believe they understand the rules, yet enforcement action shows that misidentifying an HMO or misunderstanding licensing requirements is still extremely common. With expanding local authority investigatory powers under the Renters’ Rights Act, increasing civil penalties, and evolving housing legislation, the compliance risks for agents and landlords are rising. This webinar will provide a clear, practical guide to identifying HMOs, understanding licensing schemes, and avoiding costly regulatory mistakes.

Why This Webinar Matters Now

Housing regulation is changing rapidly. In England, the Renters’ Rights Act is expected to significantly strengthen tenant protections and increase scrutiny of property standards and management. Local authorities are also becoming far more proactive inidentifying unlicensed HMOs, supported by enhanced investigatory powers and increased use of civil penalties and rent repayment orders. For agents, this means the margin for error is shrinking.

England only

Webinar: Management of HMO Regulations - Applies to England and Wales

Are You Managing the Risk?

Managing an HMO exposes letting agents to serious legal risk, even for a non-licensable 3-sharer property. Join our management of HMO regulations webinar to understand your statutory duties, enforcement expectations, and where agents are getting caught out. 

With civil penalties substantially increased in England and substantial fines in Wales, ignorance is costly. We’ll also cover the impact ofthe Renters’ Rights Act and Renting Homes (Wales) on the management of HMO regulations, helping you protect your business, your clients, and your reputation.  

England and Wales

Webinar: HMO Licensing & Selective Licensing - Now applies to Wales only

Since its introduction in April 2006 HMO licensing has been complex and confusing. Different authorities have different schemes and different rules. This webinar will give valuable information on current HMO licensing procedure, what to expect from the council and how to ensure your property conforms. In addition to this, information will be provided on the ever more common Selective Licensing and how this could affect your property. With a property as simple as two friends, one with a baby, being an HMO, this could affect almost any landlord or agent.

Wales Audit Course

Recorded training covering our Wales Audit Process course.
All commercial agents in Wales will get an audit by Rent Smart Wales. We have been involved with several audits and have invested time to understand the problems and common failures. The biggest problem is agents not being prepared. Come on this course and learn how to be well prepared and improve your audit grading. Get a better audit grading and use it as a competitive advantage to secure more business. 

Renting Homes (Wales) Act 2016

A recording of our most recent and updated Renting Homes (Wales) Act 2016 course. The Renting Homes (Wales) Act 2016 came into force on the 1st December 2022. This is the most significant piece of housing legislation ever passed by the Welsh Government as it sweeps away the assured shorthold tenancy and replaces most agreements with new “occupation contracts”. Everything you knew about setting up  tenancies changes as does all the routes to possession. There are strict new rules about smoke and carbon monoxide alarms along with new notices and rules for possession. Come and learn what you MUST do even with your existing lettings, they convert on that day. Come and learn about the new rules so that you can start doing the preparatory work. This course is essential for all agents and landlords in Wales.

Webinar: Law of Agency

A detailed 2 part audio session with slides covering the legal position between a Letting Agent and their client landlord. This pre-recorded training course will cover Duty of care and skill, obedience, loyalty, fiduciary duty, disclosure and much much more. Recorded in Manchester on the 9th July 2014