Meet the Advisors

The TFP Helpline is staffed by advisors who are highly experienced in property management and have an excellent grasp of housing law, providing practical first line support.

Edith Haynes

From 1986 to 2008 Edith was the Manager of the Residential Lettings and Property Management Department of a multi-practice Estate Agency. Throughout this period the business expanded in line with the market after the implementation of the Housing Act 1988. Edith has worked with Training for Professionals as a telephone and email adviser since 2009. MARLA, MNAEA.

Andrew Sainsbury

Andrew has worked in residential lettings for most of his career. After finishing university, he cut his teeth at a large national agency chain, before moving on to join a start-up agency in the East Midlands in 2005. Later, he was pivotal in opening their second branch in Leeds and is now a Director and part owner of the same highly regarded firm. Andrew has more recently joined the TFP training and helpline teams, which enables him to combine his passion for keeping up to date with the latest legislation with his knowledge of the practical issues of property management.

Nick Sharp

Nick worked in the lettings industry for 17 years as a Property Manager & Branch Manager in London and Dorset, before joining TFP to further his interest in the technical aspects of the industry. Nick will be focusing on the TFP Helpline, the running of training courses and additional projects related to new legislation.

Susan Osborne

Susan graduated in 1985 and spent a number of years in business and industry before getting the “lettings-bug” in 1993 when she became a landlord. Her interest in lettings grew and Susan moved to work in lettings with a local estate agent before establishing her own letting agency in 2000 where she is still a Director. Susan was pleased to join the TFP Helpline team in 2015 where she particularly enjoys helping agents understand the legal framework and find fair and practical solutions to the problems they may encounter.

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